Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.
Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.
Inspect merchandise to determine disposition of item.
Pull Order up in GQ System and process for credit and/or exchange.
Completes all forms required for returned goods.
Package and label merchandise to be entered back into stock.
Qualifications/Requirements:
Strong customer service skills with experience in talking with customers via the phone or email - preferred
Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.
Ability to learn internal order management software.
Ability to meet productivity standards with accuracy/quality
Ability to communicate professionally
Sense of urgency
Ability to follow standard operating processes
Great attendance
Work overtime as business dictates
Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.
Ability to research/troubleshoot and make quick decisions
High school diploma or a GED is required
Previous Returns experience preferred
EOE/Disability/Vets
Galls® is the reliable source for quality, in-stock public safety equipment and apparel. We’re quick, efficient, and effective. We understand that the demanding needs of our customer’s profession drive purchasing decisions, so we demand the quality gear required to do the job.
Each year, over one million men and women trust us to supply their essential gear and supplies. With over 45 years in the industry, it’s easy to see why. Simply put, we are THE Authority in Public Safety Equipment & Apparel.
With our award-winning catalog, convenient online ordering, dedicated sales reps, six retail stores, and our showroom centrally located in Lexington, KY, we’re always here right when our customers need us.
Wherever your tough profession takes you, you’ll find we have what you need to get through in one piece. With so many people counting on you to meet the demands of your job and your duty, Galls stands ready to help you meet the challenge. That’s why we are looking for good men and women to help serve our customers who so proudly serve each one of us.
Thanks for taking the time to visit and look at our career opportunities. We look forward to speaking with you.