| Location | Lexington, KY |
None
High School Diploma/G.E.D.
$7.25 / hourly
40
1
First (Day)
Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the industry, it is easy to see why. We are PROUD to Serve America's public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.
Job Summary: Process all returned merchandise to be exchanged, returned to stock, returned to the manufacturer, donated or discarded in a timely and accurate manner.
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
Compare merchandise with original requisition and customer feedback to identify reason for return to include incorrect item, quantity mismatch or a defect in merchandise.
Call or email customers as needed to obtain additional information concerning their return and/or for placing an exchange order.
Inspect merchandise to determine disposition of item.
Pull Order up in GQ System and process for credit and/or exchange.
Completes all forms required for returned goods.
Package and label merchandise to be entered back into stock.
Qualifications/Requirements:
Strong customer service skills with experience in talking with customers via the phone or email - preferred
Experience with Personal Computer and Software Programs to include Microsoft Windows (word, excel), email and internet.
Ability to learn internal order management software.
Ability to meet productivity standards with accuracy/quality
Ability to communicate professionally
Sense of urgency
Ability to follow standard operating processes
Great attendance
Work overtime as business dictates
Ability to work in non-climate controlled warehouse, ability to stand for duration of shift and ability to lift up to 50 pounds. Ability to bend, reach, twist, squat, pull, push, carry and other physical actions required to complete the functions of the job.
Ability to research/troubleshoot and make quick decisions
Education/Training/Experience:
High school diploma or a GED is required
Previous Returns experience preferred
EOE/Disability/Vets
Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.
Full time
Not specified
No
On-site
3703472