Return Material Authorization (RMA) Quality Specialist

Role Overview: 

The RMA Quality Specialist owns the returns process end to end: inspecting, testing, and triaging warranty returns; shipping failed units back to the OEM for root-cause analysis; and building the failure-trend data that feeds back into product improvement. This role also supports production quality by inspecting and testing incoming production samples from our OEM or CM partners and assisting with in-house advanced engineering testing as required. This is a hands-on role for someone who is meticulous, detail-driven, and comfortable owning a queue of physical product moving through multiple stages of inspection. 

Key Responsibilities: 

Warranty Returns  

• Evaluate warranty returns 

• Inspect, test and verify warranty returns  

• Identify potential product and quality issues 

• Return failed units to CM or OEM for further analysis 

• Collect data and enter inspection/testing results in database or SFCS 

• Document and track failure trends 

• Escalate recurring or high-severity failure trends to Engineering and Quality leadership 

Production Quality  

• Conduct visual mechanical inspection (VMI) of production samples from OEM 

• Perform functional test using internal quality standard / SOP 

• Conduct advanced engineering testing on production samples, as required 

• Document results and report findings  

• Perform material movement and organization within various locations.  

• Help maintain calibration and organization of test equipment and fixtures 

• Support continuous improvement efforts by identifying opportunities to improve test methods, fixtures, or procedures 

• All other duties as assigned by supervisor.  

Qualifications: 

• Associate degree or higher, or equivalent hands-on experience 

• 3 – 5 years’ experience in a quality inspection and testing role, preferably in consumer electronics, consumer goods, or related industries 

• Proficiency working with a computer 

• Familiar with MS Office  

• Experience with ERP or quality-tracking systems (e.g., SFCS) a plus 

• Ability to perform multiple tasks in a fast-paced environment to assure quality requirements  

• Ability to follow documented procedures and standards  

• Ability to use inspection tools and equipment (e.g., calipers, multimeters, basic electronic test equipment) 

• Excellent time-management, organizational, and communication skills, with strong attention to detail 

• Comfortable with repetitive hands-on tasks and occasional lifting of product and packaging 

Preferred Qualifications 

• Experience testing audio, electronics, or Bluetooth-connected consumer products 

• Familiarity with ESD-safe handling practices 

• Experience supporting root-cause analysis, 8D, or CAPA processes