Return Material Associate

This position receives and processes customer returned products and provides material tracking assistance to customers.

Duties and responsibilities

Processes return material for EM devices, parts, non-EM materials, and sterile products.

Issues and denies credit within guidelines for returned material and informs internal and external stakeholders as necessary.

Issues credit for Repairs department and consults with Finance as necessary.

Coordinates return and shipment of any product or material as needed.

Examines and compares merchandise with original requisition to record information such as quantity, type of defects and date on invoice or other forms

Forwards materials for inspection to either the Repairs department or Quality department.

Works with Repairs, Quality, and Customer Service as necessary to process returned materials.

Scraps material when necessary and returns goods to stock when possible.

Documents and tracks all return material and answers any questions related to returns

Works daily in SAP and HubSpot to document and perform transactions.

Prepares invoices and other forms for returns or repairs as needed.

Opens all cartons and sorts out merchandise to be credited, replaced or repaired.

Regularly lifts and moves various pieces of equipment up to 85 lbs.

Sorts, palletizes, and stores material as necessary.

Corresponds with customers on units that are returned for warranty/non-warranty repair

Prepares and sends quotes to customers for non-warranty repairs

Communicates with customers about technical questions related to the unit repairs

Packages repairs and loaner units for shipment

Compiles and files lists of merchandise handled

Prepares computed input of all pertinent information

Manually prepares documentation on RM paperwork to nature of credit

Sorts, repacks, and ships back what does not conform to our requirements

Maintains all incoming data on customer.

Works with all aspects of loaner processing, shipping, returns and credits.

Works with inbounding, outbounding, and shipping repairs.

Pick parts for work orders as assigned.

Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

The minimum qualifications listed below are representative of the knowledge, skill and/or ability needed in order to successfully perform the job.

High school diploma and/or 2-4 years related years of experience and/or training or equivalent combination of education and experience

Position requires hands-on technical experience and strong detail ability

Working knowledge of SAP.

Strong desire to learn and master SAP, HubSpot, and departmental processes and activities.

Ability to effectively communicate with customers, sales reps and employees

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to write routine reports and correspondence

Ability to determine credit or billing for customers

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

Working conditions

While performing the duties of this job, the employee works in primarily a plant environment. The noise level in the work environment is usually moderate. This is a full-time hourly non-exempt position requiring at least 40 hours per week, with hours of work and days scheduled determined by the Technical Services Manager. Special circumstances such as off shift and weekend work might occur on rare occasions. This position requires no travel.

Physical requirements

While performing the duties of this job, the employee is frequently sitting, standing, walking or bending and occasionally using hands and fingers to handle or feel objects; reach with hands and arms; and talk and hear, taste and smell. The employee must occasionally lift and/or move up to 50 pounds. This position requires regular and consistent attendance at the facility.