Our brand purpose is to Elevate the Lives of the People we Touch. We're looking for a leader who is passionate about developing people, achieving results, and creating exceptional guest experiences. Become part of the Massage Heights team and inspire, develop, and lead a high-performing retreat dedicated to helping every Member and guest live a healthier, more balanced life.
Company Perks
· Personal and Career Development
· Comprehensive Leadership Training
· Stunning Retreats
· Massage Heights Family Fund
· Employee Discounts
· Digital Work Environment
· Competitive salary with bonus opportunities
Schedule/Expected Work Hours
· Full-time position
· Ability to work weekends, evenings, and holidays hours are required
Job Summary
Seeking a Retreat Director who reports directly to the franchise owner and leads the daily operations of the retreat. This leadership role is responsible for driving membership growth, developing a high-performing team, delivering exceptional guest experiences, and achieving operational excellence.
Responsibilities
· Recruit, hire, train, develop and retain employees
· Drive Revenue and profitability through operational excellence and inventory management
· Directly supervise and be accountable for all aspects of retreat operations
· Create and manage team member schedules for optimal retreat performance
· Lead the team in upholding Massage Heights brand standards and values
· Drive membership sales, conversion, and retention
· Develop and coach a high-performing team
· Participate in all corporate initiatives including monthly calls, training, and other cultural programs
· Maintain operational standards in accordance with Massage Heights policies and procedures
· Set performance goals and create action plans to achieve results
· Execute local marketing initiatives to generate new leads
· Deliver exceptional guest experiences by resolving concerns and building lasting member relationships
Qualifications
· Minimum 2 years of membership-based service and/or retail management experience
· Experience leading and developing hourly teams
· Self-starter with strong leadership, organizational, communication, and interpersonal skills
· Working knowledge of labor and employment laws.
· Experience in training, coaching, and conflict resolution
· Ability to build and sustain a positive, accountable team culture
· Proficient with Microsoft Office and business software systems
· Basic business math skills
· Experience managing budgets and P & L performance
Preferred Qualifications
· Practical knowledge of Zenoti or similar Spa POS management software systems
· Understanding membership-based spa, massage, or wellness operations
· Experience working in a franchise environment
Company Overview – Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Company Values
· Loyal
· Authentic
· Passionate
· Diligent