| Location | Jackson, MS |
| Salary | $39,238.01–$40,375.84 Per Year |
Retirement Specialist I/Call Center
Salary
$39,238.01 - $40,375.84 Annually
Location
25 - HINDS COUNTY, MS
Job Type
Full-Time
Job Number
9471-0530-20260924hinds
Department
0530 - PUBLIC EMPLOYEES RETIREMENT SYSTEM
Opening Date
09/25/2026
Closing Date
9/29/2026 11:59 PM Central
Agency Minimum Salary
$39,238.01
Agency Maximum Salary
$40,375.84
Preferred Qualifications
Typically requires a Bachelor's Degree and 0-2 years of experience.
About the Agency
The Public Employees' Retirement System of Mississippi (PERS) serves the state of Mississippi by providing retirement benefits for individuals working in state government, public schools, universities, community colleges, municipalities, counties, the Legislature, highway patrol, and other such public entities. Please contact Human Resources at humanresources@pers.ms.gov for any questions.
About the Position
The Customer Service Center is staffed with employees specially trained to receive and respond to incoming general information calls pertaining to members, retirees, insurance and other calls without transferring calls to other staff. Questions range from very general questions about the System and member benefits to specific questions about the status of activity related to member accounts. The mission of these employees, who serve as the front-line contact with the System's customers, is to provide high quality and timely service and to alleviate telephone disruptions in the member servicing departments. The Customer Service Center efficiently and effectively serves our members who contact us via telephone by providing very thorough and accurate responses to questions without the need to transfer the caller. The staff assigned to the Center generates Estimates of Benefits, Balance Letters, and Benefit Verification Letters for members and retirees who make such requests via telephone and walk members through the retirement process over the telephone. Duties of Retirement Specialist I include but are not limited to: 1. Counsel PERS members by phone regarding benefits available under the defined benefit and defined contribution plans administered by PERS; 2. Respond professionally and appropriately to inquiries with awareness that PERS members have a diverse level of knowledge about PERS, finances, and retirement in general; 3. Assist members from all systems administered by PERS; 4. Be familiar with rules of each system and keep up with changes in the laws affecting benefits of PERS systems; 5. Work as part of a larger team with the goal of answering all incoming calls with no hang-ups; 6. Research member and retiree accounts using PERS database system to assist callers and answer certain questions while adhering to the standards governing member and retiree privacy; 7. Walk callers through the uses of various functions of the PERS website; 8. Respond to document requests from callers within 48 hours; 9. Respond to assigned email inquiries and efax requests within forty-eight business hours of agency's receipt of the inquiry; 10. Maintain accurate information in the PERS member and retiree database, including the nature of telephone calls made to PERS and the nature and resolution of member and retiree requests; 11. Prepare accurate Estimates of Benefits using standard formula for calculation; and work on additional projects as assigned by management.
What youll need to be Successful
Applicants should be customer focused, quality oriented, innovative, and results and learning oriented; should communicate effectively; and must display strong teamwork, time management and organizational skills.
No available description
Health/Prescription Insurance
Eligible employees have the opportunity to participate in the state's health and prescription insurance program. Employees may select either single or family coverage with affordable co-payments. More detail can be found at Know Your Benefits.
Wellness Benefits
Employees are eligible for a wellness and health promotion program. This plan provides annual benefits for certain services with first-dollar coverage with no deductible.
Life Insurance
All eligible employees receive an actual term life insurance policy upon employment. The policy coverage is two times the employee's annual salary to a maximum of $100,000. More detail can be found at Life Insurance Choices.
Optional Insurances
Many agencies offer discounted premiums for dental, vision, and cancer insurance.
Flexible Spending Accounts
Many state agencies provide opportunity for employees to participate in pre-tax spending accounts. These accounts allow employees to withhold childcare expenses and unreimbursed medical expenses prior to application of state and federal taxes.
Paid Personal Leave and Sick Leave
Full-time employees receive paid time off for personal needs and for sick leave. Leave begins accruing after one month of employment and may be used as it is accrued. Employees earn approximately 18 days of personal leave annually and 12 days of sick leave annually.
Military Leave
In accordance with federal law, all employees serving in the armed forces or the military reserves are entitled to 15 days per year for military training.
Holidays
Employees receive up to 10 paid holidays to enjoy many of our nation's celebrations with family and friends.
Retirement Programs
The State of Mississippi provides all its employees a Defined Benefit/Defined Contribution Retirement Program. Employees become vested in the State's retirement system after 8 years of employment. Both you and your employing agency contribute toward your retirement. More detailed information regarding the State's retirement program can be found at http://www.pers.state.ms.us
Deferred Compensation
State agencies offer several opportunities for their employees to participate in a deferred compensation voluntary retirement savings plan. More information can be found at Deferred Compensation.
State Credit Union
All state employees are eligible to participate in the Mississippi Public Employees' Credit Union. This organization offers state employees special savings and borrowing plans. For more information about this program, call 601.948.8191.
Tuition Reimbursement
Many state agencies provide opportunities for their employees to achieve higher education through tuition reimbursement. Common programs include medical and nursing fields, accounting, and business/administrative fields.
Career Development and Training
The Mississippi State Personnel Board offers several management and administrative certification programs, as well as professional development courses to enhance employee value to the agency. Individual agencies also offer technical training and allow membership in professional organizations to employees in their specific fields of employment.
Promotional Opportunities
Employees who have completed 6 or more months of service are eligible for promotional opportunities within state government employment. Minimum qualifications must be met.
Career Ladders
Many job classifications provide career-ladder opportunities based upon attainment of competencies. These career ladders can increase an individual's salary, provided funds are available within the agency.
01
How many years of experience do you have? (Refer to the job posting for an explanation of related experience.)
02
What is the highest level of education (or semester hours of college) you have completed?
Required Question
Employer State of Mississippi
Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201
Phone 601-359-1406
601-359-1406