Retention Corporate Representative

Title: Retention Corporate Representative (Job Retention Case Manager)

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

A job is a beginning, not a finish line. As a Retention Corporate Representative, you walk alongside clients and their families after they are hired, so a new job becomes the start of a career, and that career becomes the stability of a family. You bring the regular contact that catches a challenge early, the practical solutions that keep a schedule working, and a fast, hopeful fresh start if a job ends.

How we serve

• Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload.

• Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word.

• In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress.

• Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving.

What you'll do

• Own a caseload of newly employed clients and keep regular, recurring contact, so each new job stays on track.

• Anticipate and remove barriers (transportation, child care, schedules, family needs) before they put a job at risk.

• Re-engage clients quickly when a job ends and help them move to the next opportunity.

• Connect the whole family to housing, education, health, and community resources that support long-term stability.

• Partner with employers to understand their needs and strengthen each client's place on the team.

• Verify and document employment milestones accurately and on time; your records support the agency's performance outcomes and keep our work accountable.

You'll thrive here if

• You see possibility in people and can bring out their opportunity, support, and talent.

• You are persistent, follow through, and manage deadlines with care.

• You build trust quickly with clients, their families, and employers.

• You have experience in account management, recruiting, or customer retention; those skills carry over well.

What you bring

• Bachelor's degree preferred; experience in case management, job retention services, workforce development, or customer-facing work.

• Strong organization across a caseload, with accurate, timely documentation.

• Confidence reaching out to employers, clients, and families by phone and in person.

• Paid training: you will complete the State's New Worker Training and earn the W-2 FEP credential with us.

Why America Works

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve.

• Medical, dental, and vision insurance, paid pre-tax

• 401(k) with employer matching after one year

• Paid, structured training: you will learn the program, the systems, and our way of serving with us

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history.