Retail Training Manager

The Retail Training Manager for our Kansas City, Missouri region conducts regularly scheduled trainings for our dispensary teams in Missouri. The Retail Training Manager offers strategic guidance to lead change management efforts during process integration, process continuity and ensures cross-functional alignment to meet organizational goals. This position delivers comprehensive training programs to ensure dispensary staff understand and comply with local and state regulations covering areas such as security protocols, product handling, inventory management and record-keeping requirements. The Retail Training Manager trains and drives a strong selling and customer service culture. This role works closely with retail leaders to ensure that the intended training resonates with our dispensary teams even in the absence of our trainers.

Essential Duties & Responsibilities

• Determines training gaps and develops training materials to increase employee retention and comprehension including guides, job aids, videos, etc.
• Monitors sales trends and develop training strategies to maximize sales.
• Monitors and evaluates training program’s effectiveness, success and ROI and reports on them to key stakeholders.
• Maintains a weekly training schedule within each Region that maximizes organizational and regional objectives & training focuses.
• Identifies KPIs (Key Performance Indicators) and tracks data to identify and implement improvements to existing materials and continually seek ways to enhance the value and effectiveness of these solutions.
• Facilitates scheduled in-person and virtual trainings, as required.
• Analyzes and organizes complex information to create professionally designed, engaging and effective programs.
• Drives operational consistency using agile change management methodologies.
• Partners with retail leadership and cross-functional teams to scale operational initiatives to streamline workflows and enhance operational effectiveness.
• Identifies opportunities for process improvement and partners with regional manager and store leadership teams to construct store-specific training plans.
• Champions inventory management best practices that adhere to state regulations and meet organizational goals.
• Trains store teams to accurately monitor all inventory movement, inventory stock levels, incoming deliveries, daily/monthly inventory audits & menu management.
• Exhibits proficiency in using Point of Sale (POS) systems and other relevant software applications.
• Assists in the creation of SOPs and other documents for in-store procedures, labor management and cash handling procedures.
• Champions in-store marketing initiatives to ensure that changes or installations in-store are completed per instructions and align with strategic brand initiatives.
• Performs periodic compliance audits to assess staff adherence to regulatory guidelines and identify areas for improvement, providing feedback and additional training.
• Helps retail leaders establish best practices surrounding record-keeping of staff training activities, certifications, and compliance documentation, ensuring all records are up-to-date and readily accessible for regulatory inspections.
• Protects company assets and minimizes loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention.
• Ensures readiness for all daily training days and timelines.
• Provides ongoing support for stores.
• Performs additional duties as assigned by management.