Retail Store Manager

Business Title: Retail Store Manager

Location: Tallahassee, FL

Job Type: Contract to hire

Description:

The Retail Store Manager is responsible for overall management and operations of THE CLIENT store, including staffing, customer and donor service, production, buildings and grounds, safety, and meeting sales and production goals, within budget.

Essential functions:

Provide assistance to the Manager of Retail Operations in developing and monitoring retail division goals for THE CLIENT’s strategic plan.
Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
Interview, hire, train, and schedule store personnel.
Set clearly defined goals and expectations for store personnel; follow through with disciplinary action when appropriate. With assistance from Human Resources, perform terminations, as necessary.
Demonstrate and promote superior customer service; handle customer/donor concerns and requests in a courteous, fair, and timely manner.
Handle all monies involved in store operation including daily register balancing, banking, and change; submit daily reports. Ensure operating expenses do not exceed budget.
Execute and monitor all phases of store operations to ensure compliance with established safety protocols, material handling, and processing practices.
Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
Oversee the quality of goods going to sales floor; maintain rotation/pull schedules.
Maintain store appearance by ensuring a clean, attractive, and safe facility.
Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state, and federal agency requirements.
Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
Will travel to THE CLIENT stores within four county area to fill-in, as necessary.
Pursue professional career development through continuing education and training opportunities.
Maintain regular and reliable attendance and punctuality.
Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
Promote positive teamwork among co-workers.
Responsible for other duties as may be assigned.