Retail Store Manager

• Operating of retail sales and service departments in the store
• Helping your representatives build strong relationships with their customers, make expert recommendations, and help onboard customers
• Analyzing and measuring business trends; developing and implementing plans to maximize sales and meet or exceed goals and objectives both for team as well as individual
• Ensuring appropriate merchandise stock levels and merchandise presentations
• Continually evaluating and reacting to performance issues and actively recruit staff and management candidates as well as communicating status with upper management
• Directing and monitoring training to develop store staff in all appropriate aspects of the business
• Ensuring compliance with all policies and procedures through regular store staff meetings, store walk-through and audits, etc.
• Providing solutions directly to customers concerning billing, equipment, service plan upgrades, and other customer service related issue inquiries.
• Resolving service related problems for customers and preventing the disruption or disconnection of their accounts.
• Reviewing store trends and recommending and initiating changes for maximizing goals and objectives.
• Participating in community events and public relations activities to develop a positive image for the company in the surrounding community.
• Attending all required training programs and as well as compliance for all personnel.
• Implementing measures for store personnel to actively seek out business opportunities to refer to our ABR team. (B2B Referral program)
• Having the ability to work a retail schedule that may include evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent
• Strong interpersonal, verbal and written communication skills; ability to build relationships and adapt to a diverse customer base
• Six months retail management or related experience
• Outgoing and confident person
• Computer proficiency
• Exhibit a high energy level and high degree of self-motivation
• Team Oriented
• Experience in the wireless industry is a plus.

Compensation

• Competitive base pay plus outstanding commission potential
• Training and development
• Opportunity for advancement
• Medical Benefits
• Paid time off
• Full Time (40 hours a week)