Retail Store Manager

FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact, this is the place for you.

About the Opportunity

The Store Manager is responsible for overseeing all aspects of store operations, driving sales, ensuring exceptional customer service, and leading a high-performing team. This role balances business objectives with people leadership, ensuring compliance with company standards while fostering a positive, customer-focused culture. Responsibilities include:

• Recruiting, hiring, training, and developing top talent

• Driving sales performance and achieving or exceeding store goals and KPIs

• Providing regular coaching, performance feedback, and career development opportunities

• Ensuring exceptional customer service standards are consistently met

• Monitoring customer feedback and implement improvements to enhance client experience

• Leading by example in building strong client relationships and creating a loyal customer base

• Ensuring compliance with company policies, operational standards, and legal requirements

• Creating weekly schedules and manage labor hours effectively

• Fostering a culture of accountability, collaboration, and recognition

What We're Looking For

• 5+ years of retail experience, with at least 3 years in a supervisor leadership role

• Proven ability to achieve sales goals and manage teams goals

• Strong leadership, team development, and interpersonal skills

• Excellent organizational, time management, and problem-solving abilities

• Ability to work in a fast-paced environment with multiple priorities

• Tech savvy with the ability to work with multiple tech devices, google drive and apple products

• Reliability, punctuality, and ability to work flexible shifts including evenings, weekends, and holidays

What We Offer

• Medical, Dental and Vision Coverage

• FSA options for Medical, Dependent Care & Commuter Benefits

• Paid Time off, Paid Sick Time, and Paid Holidays

• 401(k) with generous match program

• Free Life Insurance and AD&D

• Long-Term Disability Insurance

• Employee Discount

FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].