Retail Store IT Helpdesk Support I

Job Description

At Comoto, we serve the rider, fuel the industry, and inspire the community. But behind every great rider experience is a massive, tech-driven engine. That's where you come in.

When our 175+ retail stores across the country encounter tech hiccups-whether a point-of-sale terminal goes dark or a label printer needs troubleshooting-our Retail IT Helpdesk is the pit crew that keeps them up and running. While you will primarily support our retail store teams, you'll also occassionally partner with our national IT team to provide remote support to our fulfillment and office based teams as needed to keep the entire Comoto crew firing on all cylinders.

We're looking for a friendly, solution-minded Retail IT Helpdesk Support Specialist to join our close-knit IT team. If you love solving puzzles, helping store teams solve everyday tech challenges, and learning new systems, you're in the right place!

What You'll Do:

• Keep Retail Running: Diagnose and resolve an average of 40 support tickets a week, helping store managers troubleshoot network connectivity, navigate hardware, point-of-sale (POS) software, receipt printers, and barcode scanners.
• Manage Access & Onboarding: Set up user accounts, manage permissions across Windows and Google Workspace (Gmail, groups, 2FA), and handle onboarding and offboarding access for team members.
• Hands-On & Remote Support: Guide non-technical store staff through cable checks, router/modem power cycles, and remote switch resets to get store networks restored fast.
• Hit the Road for Big Events: Travel a few times a year (typically 2-3 short trips) to provide on-site support for new store openings and occassionally major motorcycle industry events like Sturgis or Biketoberfest.
• Be the Pit Crew on Duty: Participate in a scheduled emergency on-call rotation (roughly once a month) to solve high-priority store outages when they pop up