Retail Store Director/Manager

Mondo

New York, New York

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JOB DETAILS

SALARY

$100,000–$120,000 Per Year

SKILLS

Analysis Skills, Brand Marketing (Branding), Business Strategy, Coaching, Communication Skills, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, High School Diploma, Interpersonal Skills, Leadership, Material Moving, Operations, Performance Analysis, Performance Management, Performance Metrics, Profit & Loss, Retail, Retail Management, Revenue Growth, Sales, Team Lead/Manager, Vision Plan, Visual Merchandising

LOCATION

New York, New York

POSTED

30+ days ago

Job Title: Retail Store Manager/Director
Location-Type: Onsite (SoHo)
Start Date Is: May 2026
Duration: Permanent
Compensation Range: $100-120K
Benefits: Eligible for Health, Dental, Vision, 401K
Not eligible for Visa sponsorship

Overview
We are seeking a Store Director to lead a luxury retail location in SoHo. This individual will be responsible for driving business performance, building a strong client base, and delivering an exceptional in-store experience aligned with a high-end brand standard.

Key Responsibilities

Build, lead, and develop a high-performing team focused on exceptional customer service
Ensure the store delivers value and excellence to clients, aligned with luxury brand expectations
Provide and maintain a strong client book
Foster long-term customer relationships through personalized, high-touch interactions
Coach team members on developing and growing their client portfolios
Track performance and provide ongoing feedback and training to the team
Drive sales growth and overall store profitability
Partner with senior leadership on business strategy and execution
Oversee daily store operations across both sales floor and stockroom
Plan and execute in-store events to drive brand awareness and revenue
Lead weekly team meetings to ensure alignment and consistency in execution
Maintain high standards of visual merchandising and brand presentation
Prepare weekly/monthly reporting and monitor KPI performance

Qualifications

Authorized to work in the U.S.
High School diploma or equivalent
3 years of management experience in luxury fashion retail
Strong analytical skills and comfort managing performance metrics
Excellent communication and interpersonal skills
Business-minded with a focus on both revenue growth and team leadership
Highly detail-oriented with the ability to oversee all aspects of store operations
Flexible schedule, including weekends and holidays during peak seasons
Hands-on, pragmatic, and solutions-oriented mindset
Commitment to ongoing learning and development
Ability to stand for extended periods and lift/move retail materials as needed
Experience with European luxury brands is a plus
Second language proficiency is a plus

Compensation & Benefits

Base salary commission
Medical, dental, and vision insurance
Paid time off and paid sick time
Paid parental leave (eligibility-based)
401(k) with company match
Pet insurance
Pre-tax commuter benefits (based on location)
Sign-on bonus (where applicable)
Referral bonus
Employee discount and uniform allowance

Retail Store Director/Manager

Mondo

New York, New York

About the Company

Mondo

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