Retail Services Experience Supervisor

Best Buy

Denton, Texas

JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Business Analysis, Career Development, Cash Management, Cellular Telephone, Computer Maintenance, Computer Services, Customer Experience, Customer Satisfaction, Customer Support/Service, Electronics, Expense Management, Forecasting, Hardware Repair, Leadership, Metrics, Military, People Management, Performance Management, Performance Metrics, Profit & Loss, Retail
LOCATION
Denton, Texas
POSTED
10 days ago

As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences.

What you'll do
  • Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
  • Provide work direction, ongoing training, career development and performance management to your employees
  • Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
  • Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
Basic qualifications
  • 1 year of experience as a supervisor or manager in business, military or related fields
  • 1 year of experience in services, customer service or related field
Preferred qualifications