Retail Service Representative I

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and east-central Illinois, is seeking a dedicated Retail Service Representative I to join our team. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank.

The Fountain Trust Company, a community bank with 20 locations across west-central Indiana and east-central Illinois, is seeking a dedicated Retail Service Representative I to join our team. This position is located at our Lafayette-Creasy branch. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank. Key Responsibilities: Customer Interaction: Greet customers warmly and provide a welcoming environment.Transaction Processing: Accurately process debit and credit transactions, ensuring all details are correct.Account Management: Open new accounts and assist customers in selecting the best services to meet their needs.Customer Support: Address and resolve customer inquiries or issues with professionalism and courtesy.Cash Handling: Maintain and balance cash drawers and vaults to ensure accuracy and security.Product Promotion: Actively promote and cross-sell bank products and services that align with customer needs.Compliance & Procedures: Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations.Flexibility: Perform other duties as assigned by the branch manager, supporting various banking functions as needed. Required Skills and Qualifications: Customer-Centric: A positive and approachable attitude in all customer interactions.Strong Decision-Making: Ability to make thoughtful decisions in high-pressure situations.Attention to Detail: Meticulous in handling financial transactions and maintaining accurate records.Communication Skills: Excellent verbal and interpersonal skills for building relationships with customers and team members.Multi-tasking: Ability to efficiently handle multiple responsibilities simultaneously.Technology Proficiency: Basic computer skills for processing transactions and managing customer information.Physical Requirements: Ability to lift up to 40 lbs. when necessary.Language: Bilingual in Spanish is highly desirable. Education & Experience: Preferred: Associates degree or equivalent education.Experience: Prior experience in customer service, retail, or cash handling is highly valued. Why Join Us? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!