General Summary
The Sales Associate and Stihl Repair Technician is responsible for ensuring superior customer service and ensuring consistent inventory stock levels within all departments with a main focus on the outdoor power-tool department. On an as needed basis he/she is required to service and repair all Stihl products following vendor warranty and guidelines with factory parts in a timely fashion.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned:
Customer Service
• Provide positive representation of the store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Clearly communicate service/repair work to customer with reasonable timeline of completion
• Execute the Stihl repair process including online warranty processing, claim filing and repair work
Store Operations
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of outdoor power department
• Responsible for maintaining desirable product inventory levels on floor to ensure store profitability in compliance with corporate objectives in addition to tracking special orders for specific customers.
• Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure stocking of merchandise for the store is being done completely.
• Responsible for maintenance of back stock levels.
• Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Provide assistance in the overall general maintenance of the store.
• Ensure forklift operations and receiving is completed in a safe and efficient way.
• Ensure weekly price changes are being completed.
• Ensure monthly cycle counts and negative on hand reports are being completed.
• Ensure signage is current in the entire store.
• Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
• Ensure special orders and rain-checks are being completed properly.
• Ensure ad signage and products are ready for the customers.
Education/Training
High School or GED equivalent required; degree preferred. Small engine, mechanic or equivalent training.
Experience
• Must have previous retail experience.
• Experience repairing Stihl gas product is a plus (bronze or silver training)
• Must have small engine repair experience including but not limited to chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
• Must be willing and able to complete Stihl branded certification training
Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing.
Work schedule
- 8 hour shift
Benefits
- Paid time off
- Employee discount
- Other