Retail Sales Representative

At Bluepeak we push the boundaries of possibilities for our communities.Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

Join our growing team as a Retail Sales Representative at our Cheyenne, WY location – Coming Soon Fall 2021!

Our Retail Sales Representative will be responsible for providing face to face customer contact for sales and support for service, answering and responding to inbound telephone inquiries and promoting Bluepeak products and services.

Schedule 

 Monday-Friday, 8:30 AM - 5:00 PM 

Duties/Responsibilities

• Provide sales presentation and pricing materials to potential customers
• Provide the highest standard of quality, commitment, and courtesy in dealing with Bluepeak customers and employees, focusing on customer satisfaction and retention
• Process new service orders and schedule installation of new services
• Answer incoming telephone calls and responds to customer requests regarding sales, billing and service issues in a timely and accurate manner, while maintaining an efficient and professional demeanor
• Identify and escalate priority issues; when necessary, transfers calls to the appropriate department
• Provide accurate product and service information to customers
• Follow Bluepeak cash handling procedures, process incoming payments from customers, and ensure they are credited to the correct account and deposited in the bank on a daily basis
• Follow company and departmental procedures to create work orders and trouble tickets, and troubleshoot customer service issues as they arise
• Exchange and issue Bluepeak Leased Equipment upon customer’s service needs
• Use computer systems to identify, research, and resolve customer issues; research billing issues and misapplied payments
• Accurately complete required paperwork and/or documentation associated with each job assignment and/or customer interaction
• Maintain awareness of community activities including Bluepeak sponsorship, customer events, etc., and creates positive customer interaction
• Coordinate with other departments as necessary to ensure customer satisfaction and problem resolution.
• Perform other duties as assigned

Requirements/Qualifications

• High School Diploma or equivalent required
• Excellent communications skills including active listening skills and telephone etiquette required
• Ability to operate office equipment to include telephone, headset, computer, printer, and calculator
• Ability to multi-task and function effectively and consistently in a fast-paced environment

Bluepeak is an Equal Opportunity Employer