Position: Retail Sales Associate Part Time/Seasonal/Days & Evenings Summary of requirements: Description: The Retail Sales Associate is responsible for providing exceptional customer service for our customers and for selling merchandise in SVPH’s three retail locations. The RSA must have comprehensive knowledge of the merchandise and daily operation of all three shops and the general environs of SVPH. This position requires an energetic and motivated person with a positive attitude and a friendly personality. Specific Duties: - Greets guests and assesses guest needs as they come into stores
- Successfully sells merchandise in all three retail locations
- Accurately operates point of sale cash register in a cheerful, friendly manner
- Stays aware of distribution of merchandise in the 3 locations and back stock
- Knows merchandise in all three locations
- Maintains appearance of shops: cleaning, stocking, pricing and aiding managers in any way to ensure excellent presentation for our customers
- Checks in merchandise
- Answers phone in a friendly and informative manner
- Gives accurate information about Shaker Village of Pleasant Hill, its property and its services.
- Cleans and maintains stockroom and outside shop area.
- Assists in cleaning and organizing warehouse
- Maintains a clean, stocked and organized cash register area
- Works nights and weekends and holidays as required
- Encourages guests to visit all three retail locations
- Demonstrates an ability to cross sell
- Must be willing to be trained to sell admission tickets
- Must be able to multitask and respond in order of importance
- Supports marketing, sales, and special event programs as required
- Observes safe cash handling procedures required by Shaker Village policy and is responsible for cash drawer, cash, checks, gift certificates, and credit card transactions
- Collects property usage waivers and gives directions along with property map to guests
- Knows all emergency procedures (fire, severe weather, guest accident) and responds accordingly
- Turns in all lost and found objects to Front Desk
- Picks up litter in front of shops, parking lot and other outdoor areas
Standards of Performance: - Reports to work on time as scheduled. Is well groomed with name badge and appropriate uniform as defined by Shaker Village policy
- Practices excellent customer service skills with an emphasis on individual customer attention and customer satisfaction.
- Demonstrates excellent and clear communication skills and helps ensure optimum communication with all shifts, departments, and management
- Demonstrates positive team spirit by aiding other team members to ensure that standards of guest care and productivity are met
- Makes decisions in the best interest of Shaker Village and in compliance with all applicable procedures
- Understands and uses applicable standard operating procedures
- Knows the hours of operations of the gift shops, hotel, restaurant, touring areas, and nature preserve
- Controls costs by properly using departmental supplies, water, and electricity
- Controls cost by properly handling and caring for merchandise
- Responds to guest complaints and issues appropriately and as directed by Managers
- Reports any unlawful or suspicious activities to direct supervisor immediately
- Attends and participates in staff safety training meetings and classes
- Abides with all rules and regulations of Shaker Village
- Promotes Shaker Village and its amenities in a positive manner
- Maintains a high level of professional confidentiality regarding the inner operations of Shaker Village inside and outside the property
- Ensures accurate and timely completion of tasks assigned
- Performs other tasks as assigned by managers
Physical Requirements: - This position requires the employee to stand for long periods, bend, stoop, climb stairs, lift up to 50 pounds
- Requires hand and eye coordination and manual dexterity
- Specific vision requirements include close vision, distance vision, and the ability to focus
- Must be able to work around plants, animals, candles and food products
- Noise level is moderate
Qualifications: - High School Diploma
- Prefer two years sales, hospitality, and or customer service experience
- Basic math skills: addition, subtraction, multiplication and division
- Must be able to speak and write in English always using proper grammar
Ability and willingness to follow guidelines in the Sales Associate job description
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