This position is responsible for providing outstanding customer service while assisting customers with the selection of fireplaces, patio furniture, BBQ grills, and related accessories. This role combines product knowledge, consultative selling, and showroom presentation to help customers find solutions that fit their lifestyle, space, and budget.
Numbers & Facts
Location
Mt. Prospect, IL
Job Type
Full-time
Salary
$90,000–$120,000 Per Year
Description
Benefits:
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Employee discounts
Free uniforms
401(k) matching
Job Summary This position is responsible for providing outstanding customer service while assisting customers with the selection of fireplaces, patio furniture, BBQ grills, and related accessories. This role combines product knowledge, consultative selling, and showroom presentation to help customers find solutions that fit their lifestyle, space, and budget.
About Hearth & Home We are a family-owned and operated business that has been serving the Chicagoland area since 1971, specializing in fireplaces, outdoor living products, and professional installation. We take pride in offering quality products, knowledgeable service, and a customer-first experience that has built our reputation for more than 50 years.
Key Responsibilities
Provide a welcoming, knowledgeable, and pressure-free shopping experience
Assist customers in selecting fireplaces (gas, electric, wood), outdoor living products, BBQ grills, and accessories
Explain product features, benefits, installation requirements, and maintenance considerations
Generate quotes, write sales orders, and process transactions accurately
Maintain showroom displays, product signage, and overall store cleanliness
Stay informed on product lines, promotions, and industry trends
Handle customer inquiries, follow-ups, and basic issue resolution professionally
Qualifications
High school diploma or equivalent required
Previous retail sales or customer service experience required (construction/building, furniture, or specialty retail a plus)
Strong communication and interpersonal skills
Comfortable selling mid- to high-ticket items and working toward sales goals
Ability to learn technical product information and explain it clearly to customers
Reliable, punctual, and able to work Saturdays
Preferred Attributes
Experience with fireplaces, patio furniture, BBQ equipment or overall construction knowledge (not required—training provided)
Team-oriented mindset with a positive, professional attitude
Compensation
Competitive base salary for your first 12 months while you learn our products, industry, sales process, and customer-service standards.
Compensation transitions to a base salary plus commission structure, giving you the opportunity to significantly increase your earnings based on sales performance.
Experienced and dedicated sales person could expect to earn $90,000 - $120,000 after initial 12 month training period.