You might be a great fit if…
- You enjoy serving others as we would like to be served.
- Making the best even better.
- You enjoy making a difference in your community.
- You enjoy helping others and interacting with customers from all over the world.
- You enjoy working in teams.
- You're motivated to learn new skills.
Job Summary:
Retail Sales Associates are expected to maintain a positive representation of by providing an outstanding customer service experience consistent with company values. The main task of a housewares sales associate is to assist customers and maintain a clean and efficient sales floor in our housewares department. They should be willing to continually learn and expand their knowledge of the retail industry in a tourism-forward community. Their job will include, but is not limited to, the following responsibilities:
Responsibilities:
- Meet and greet customers as they walk in the door.
- Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project. This may also include processing special orders.
- Oversee all register transactions, processing of customer purchases, and handling of any refunds pursuant to Yoder's Hardware standards.
- Manage inventory including quantity-on-hand and locations.
- Create an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks.
- Face and front product, restock shelves throughout the store at the beginning and end of the shift, and as time permits throughout the day.
- Assist with displaying merchandise.
- Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy.
- Attend all staff meetings.
- Adhere to all store policies and safety standards.
Qualifications:
- Outstanding customer service skills and a professional attitude.
- A working knowledge of the products contained in the store with a willingness to continue to learn.
- Fluency in computers and keyboarding, including knowledge of point-of-sale systems in order to assist with price lookup, special orders, and order entry.
- Strong math, reading, writing, and communication skills.
- Able to work a flexible schedule, including including rotating Saturdays and holidays as needed.
Goals:
- Boost overall sales by closing the sale, and promoting the store’s loyalty program and add-on sales.
- Continually expand knowledge of Housewares department in the store.
- Become a versatile employee, able to help in other areas when needed.
- Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
- After enough experience, become a mentor to new employees and help them understand products and retail concepts
No matter who you are or where you call home, you add something powerful to any team you're on. Maybe it's a drive to achieve, a need to discover or create, or a desire to help others. As a part of our team, you'll use your unique talents, vision, and passion to help support our communities—through the best of times and the greatest challenges.