Retail Sales Associate: Full-Time

The Shelborne By Proper

The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for both travelers and locals — honoring the character and history of the property while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.

Essential Job Duties and Responsibilities

Responsibilities: 
-Deliver an elevated shopping experience to hotel guests, visitors, and VIP clients. 
-Promote and sell Shelborne by Proper’s custom-branded merchandise, highlighting its exclusivity and connection to the hotel’s lifestyle. 
-Assist clients with styling, product selection, and personalized recommendations based on their preferences. 
-Develop and maintain relationships with high-net-worth customers through proactive clientele. 
-Drive sales and achieve performance targets while maintaining brand integrity. 
-Ensure the boutique is impeccably maintained with luxury-standard visual merchandising. 
-Stay up to date with fashion trends, designer collections, and hotel-branded product lines. 
-Collaborate with the hotel’s concierge and front desk to promote the boutique and drive foot traffic. 
-Process transactions efficiently and maintain accurate sales records. 
-Assist with inventory management, restocking, and product organization.  

Retail Operations: 

-Oversee daily shop operations, including opening, closing, merchandising, and maintaining visual standards.

-Maintain cleanliness, organization, and a welcoming atmosphere in the shop. --Ensure smooth and accurate POS operations using Shopify, including cash handling and reporting.  

Inventory Management: 

-Manage inventory tracking, receiving, restocking, and cycle counts. 

-Maintain accurate inventory levels and manage reorders in coordination with suppliers. 

-Monitor sell-through rates and identify opportunities for product optimization. 

Clientele & Community Development: 

-Build relationships with hotel guests and the local community to drive repeat business.

-Cultivate a loyal customer base through storytelling, personalization, and thoughtful service.

-Act as a brand ambassador both within the hotel and across the neighborhood. 

Collaboration & Events: 

-Work closely with the hotel’s Programming Director and Marketing team to integrate the shop into on-site events and activations.

-Coordinate and execute collaborative retail experiences such as pop-ups, workshops, or limited-edition drops.

-Support seasonal and brand-led campaigns and contribute to event merchandising. 

Reporting & Strategy: 

-Provide weekly sales and inventory reports with insights and recommendations.

-Maintain awareness of industry trends and local market shifts to inform product curation and merchandising strategies. 

Qualifications 
-2+ years of experience in luxury retail, high-end hospitality, or a related field. 
-Passion for fashion, luxury brands, and hotel-branded merchandise. 
-Strong sales ability with a track record of meeting or exceeding goals. 
-Excellent communication and interpersonal skills, with the ability to engage high-profile guests. 
-Professional appearance and polished demeanor. 
-Experience with POS systems, inventory management, and clientele tools.

-Flexible availability including weekends, evenings, and event-based scheduling. 

-Bilingual (English/Spanish or English/French) preferred. 

Physical Demands

-Ability to stand or walk for extended periods during shifts.

-Ability to lift up to 25 pounds (e.g., boxes of supplies, inventory, or equipment).

-Occasional bending, stooping, and reaching to perform tasks or manage inventory.

-Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational needs. 

Why Join Proper Hospitality 

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. 

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). 

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. 

Our Commitment: Building the Best Place to Work 

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. 

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another. 

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.