Job Summary:
The Retail Salesperson will assist customers with purchasing merchandise.
Supervisory Responsibilities:
- None.
Duties/Responsibilities:
- Greet and interact with customers.
- Consult with customers to understand their needs and preferences related to merchandise.
- Sells to customers using suggestive selling, and tie-in selling and upselling.
- Rotate stock when new merchandise comes in
- Ensure sales areas are kept neat, clean, dusted, and inventory in the correct place.
- Ensure merchandise has proper tags and labeling.
- Ensure back stock is kept neat and orderly, checked, and stocked daily.
- Maintain end caps and rotate end cap merchandise once a month.
- Thorough knowledge about how to place special orders and utilize the Do It Best Catalog.
- Place orders and assist charge customers with questions and issues.
- Compliance with Hacienda uniform policy.
- Ongoing completion of online training.
- Performs other duties as assigned.
Required Skills/Abilities:
- Excellent verbal communication skills.
- Excellent active listening skills.
- Excellent sales and customer service skills.
- Extensive knowledge of the merchandise sold.
- Ability to anticipate customers’ needs.
- Ability to recommend merchandise to customers.
- Ability to operate or to quickly learn the store’s point-of-sale system.
Education and Experience:
- High school diploma or equivalent preferred.
- Previous retail experience preferred.
- On-the-job training provided.
Physical Requirements:
- Prolonged periods of standing and walking throughout the retail space.
- Must be able to lift up to 15 pounds at times.