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Description
SUMMARY OF JOB: The Retail Clerk is the face of Country Cookie. Your job is probably one of the most important. You have the responsibility of keeping a full case, welcoming customers in our store, answering the phone and taking orders, providing stellar customer service as well a keeping a tidy work area. To accomplish these tasks, this position works closely with the Operations Manager, Store Manager, Baker, and the Customer.
REPORTS TO: Store Manager
CLASSIFICATION: Non-Management
WAGE: Hourly Non-Exempt
SUPERVISES: N/A
DAILY DUTIES:
- Ensures that all activities conform to Country Cookie policies and procedures.
- Communicate effectively and appropriately with all staff members.
- React to change productively and handle other tasks as assigned and remains flexible in daily routine.
- Support the mission statement of Country Cookie.
- Give fast, friendly customer service.
- Check in vendors by verifying that all items on the delivery ticket are received and order is put away by end of shift.
- Sweep & Mop floors.
- Clean restrooms.
- Attend store team meetings.
- Finalize daily shift paperwork.
- Empty trash containers inside and outside of the store.
- Adhere to and perform duties as defined in the Dough Mixer Job description if applicable.
- Other duties as assigned by the Operations Manager or Store Manager.
WORK ACTIVITIES
- Check production board for current orders and fill them.
- Prepare hand doughs to keep the secondary case full.
- Operate the ovens and Mixer and keep them clean.
- Use a variety of kitchen tools, including but not limited to; electric mixers, pans, rolling pins, and cutting tools.
- Always keep work area neat and tidy.
- Ensure that there are decorated cookies in the case.
GENERAL ACTIVITIES
- Operate the Cash Register and proper cash transactions.
- Get information from production schedules and recipes.
- Handle and move ingredients, tools, and cooking pans.
- Provide baked cookies as needed to ensure a full display case.
- Answer telephones and take orders.
- Provide Exceptional Customer Service
- Report any ingredient inventories that are running low in the communications log.
- Cleaning up your specified work area; wiping down work surfaces, sweeping the area and taking out the trash at the end of your shift.
- Properly filling out the Daily Production Batch Sheets
- Working your scheduled hours
- Be active on our social medias and current with trends.
Requirements
PHYSICAL REQUIREMENTS OF THE POSITION:
- Requires prolonged standing.
- Requires physical exertion to manually move, lift over 50 lbs., carry, pull, or push heavy objects or materials.
- Occasional stooping, bending, reaching, and climbing ladders or step stools.
- May require some travel.