Retail Pharmacy Technician / Courier
Join North Arkansas Regional Medical Center (NARMC) as a Retail Pharmacy Technician / Courier, where you'll help support safe, accurate, and timely prescription preparation and delivery. This hands-on role combines pharmacy support, delivery coordination, and patient confidentiality to help ensure medications reach the right destination securely. If you're organized, dependable, and enjoy working independently while contributing to patient care, we encourage you to apply.
About Us
North Arkansas Regional Medical Center (NARMC) is committed to providing quality healthcare and supporting the well-being of the communities we serve. Our team members play an important role in delivering safe, compassionate care through collaboration, accountability, and service. At NARMC, we value employees who take pride in their work and help make a difference for our patients and community.
Job Summary
The Retail Pharmacy Technician / Courier supports daily retail pharmacy operations by assisting with prescription preparation, labeling, packaging, and organization for delivery. This position coordinates delivery routes, transports prepared prescriptions to approved locations, maintains accurate delivery documentation, and safeguards medications and confidential patient information throughout the delivery process.
The ideal candidate is detail-oriented, dependable, safety-conscious, and able to follow pharmacy procedures, including special handling and security requirements for controlled substances and medications requiring cold storage.
Key Responsibilities
- Assist with prescription preparation, labeling, and packaging in accordance with pharmacy procedures and applicable pharmacist supervision requirements.
- Sort and organize prepared prescriptions by designated delivery route and delivery location.
- Prepare prescriptions for transport using approved packaging and security procedures to maintain medication integrity and patient confidentiality.
- Coordinate delivery schedules, route sequencing, and transportation logistics to support timely prescription delivery.
- Safely operate an assigned vehicle and deliver pre-bagged prescriptions to approved locations.
- Maintain secure chain of custody during prescription handling, staging, transportation, and delivery, including additional documentation and security procedures for controlled substances.
- Ensure medications requiring refrigeration or other temperature controls are stored and transported appropriately.
- Obtain required recipient signatures or other approved proof of delivery and maintain accurate electronic or paper delivery logs.
- Promptly report missing, damaged, delayed, misdelivered, or tampered-with packages, delivery discrepancies, vehicle concerns, and other incidents.
- Protect confidential patient information and comply with the Health Insurance Portability and Accountability Act (HIPAA), pharmacy policies, and applicable state and federal regulations.
- Inspect the assigned vehicle as required, report maintenance or safety concerns, and follow traffic laws and safe-driving practices.
- Maintain a clean, organized, and secure work area.
- Complete required training and competency assessments related to prescription handling, delivery procedures, confidentiality, and controlled-substance security.
- Perform other job-related duties as assigned.
Job Qualifications
Required
- High school diploma or General Educational Development (GED) certificate.
- Valid driver's license and an acceptable driving record in accordance with NARMC requirements.
- Ability to obtain a Pharmacy Technician license issued by the Arkansas State Board of Pharmacy within 30 days of hire.
- Must hold Certified Pharmacy Technician (CPhT) certification or sit for the Pharmacy Technician Certification Board (PTCB) national certification examination within 180 days of hire.
- Must obtain CPhT certification within 365 days of hire.
- Ability to read, write, speak, and understand English.
- Ability to safely operate a motor vehicle and navigate designated routes in varying traffic and weather conditions.
- Strong organizational skills, attention to detail, and accurate recordkeeping.
- Basic computer, mobile-device, and documentation skills.
- Ability to follow written procedures, delivery instructions, and chain-of-custody requirements consistently.
- Ability to work independently, manage time effectively, and communicate delivery issues promptly.
- Ability to maintain patient confidentiality and securely handle prescriptions, including controlled substances.
- Successful completion of all required in-house training and competency validations.
Preferred
- One year of comparable experience in a pharmacy, prescription delivery, courier services, or a related role.
- Familiarity with prescription packaging, medication handling, delivery documentation, and pharmacy security procedures.
- Experience maintaining delivery logs, coordinating routes, or handling confidential materials.
Compensation & Schedule
- Employment type: Full-time or part-time, based on the posted opening.
- Schedule: As determined by pharmacy operational needs; delivery routes and hours may vary.
- Compensation: Based on qualifications and applicable NARMC pay practices.
Specific pay range, shift hours, and employment status will be provided in the individual job posting when available.
Why Join Us?
At NARMC, your work supports more than daily operations-it helps patients receive the medications they need safely and reliably. As a Retail Pharmacy Technician / Courier, you'll contribute to the pharmacy team through dependable service, careful medication handling, and a commitment to protecting patient privacy.
Reasons to join our team include:
- Meaningful work that supports patient care and medication access.
- The opportunity to develop pharmacy technician knowledge and pursue national certification.
- A collaborative healthcare environment where accuracy, accountability, and service matter.
- Opportunities for continuing education, professional development, and internal career growth.
- A comprehensive benefits package for eligible employees.
Benefits Overview
Benefits are available to benefit-qualified employees and may vary based on employment status and plan eligibility.
- Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
- Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
- Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
- Short-term and long-term disability coverage offered.
- Accident and critical illness insurance through Lincoln Financial.
- 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
- Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
- Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
- AirMed/Mercy Life Flight membership for eligible staff and families.
- On-site wellness center and discounted membership at Planet Fitness.
- Tuition reimbursement and support for continuing education.
- Employee referral bonuses and internal promotion opportunities.
- Pet insurance and identity theft protection are available.
- Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.
Equal Employment Opportunity
NARMC is committed to providing equal employment opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Additional Employment Requirement
Any current or history of alcohol or drug addiction, or any past violation of laws related to controlled substances, must be reported to the Director of Pharmacy Services and the Chief Human Resources Officer. Employment eligibility in these circumstances is subject to the applicable Arkansas State Board of Pharmacy regulations and NARMC administrative approval requirements. Please contact Human Resources for guidance regarding applicable requirements.
This job posting summarizes the primary duties and qualifications of the position and is not intended to be an exhaustive list of all responsibilities