Retail Operations Manager

Sunrift is seeking an experienced Retail Operations Manager to oversee day-to-day store operations and help deliver an exceptional customer experience across its outdoor retail business. This role is responsible for team leadership, sales performance, inventory management, merchandising, and operational efficiency.

Key Responsibilities

• Oversee daily retail operations, ensuring the store operates efficiently and professionally.
• Lead, coach, and develop retail staff to achieve sales and customer-service goals.
• Monitor sales performance, operational metrics, and inventory levels.
• Coordinate product receiving, inventory organization, replenishment, and stock control.
• Maintain effective merchandising and product presentation throughout the store.
• Develop employee schedules and ensure appropriate staffing during peak periods.
• Train employees on products, sales techniques, customer service, and company procedures.
• Resolve customer concerns and ensure a high-quality shopping experience.
• Coordinate with purchasing and management teams regarding product availability and inventory needs.
• Implement procedures that improve productivity, accuracy, and overall store performance.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Assist with hiring, onboarding, performance evaluations, and employee development.
• Support promotional activities, seasonal initiatives, and special retail events.
• Analyze sales and inventory information to identify opportunities for improvement.

Qualifications

• 3+ years of experience in retail operations, store management, or a related leadership position.
• Previous experience managing and developing a retail team.
• Strong understanding of sales, merchandising, inventory, and customer-service operations.
• Excellent leadership, communication, and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Familiarity with outdoor recreation products or sporting goods is highly desirable.
• Proficiency with point-of-sale systems, inventory software, and Microsoft Office or Google Workspace.
• Ability to work onsite and maintain a hands-on approach to retail operations.

Compensation & Benefits

• Competitive salary based on experience.
• Paid training and professional development.
• Health, dental, and vision benefits.
• Paid time off and holidays.
• Employee discounts on outdoor products and equipment.
• Opportunities for career advancement.
• Collaborative, outdoor-focused work environment.

Ideal Candidate

The ideal candidate is a hands-on retail leader who enjoys the outdoors, understands customer-focused sales, and can motivate a team while maintaining strong operational standards. Experience with outdoor equipment, sporting goods, climbing, paddlesports, cycling, or similar specialty retail is a strong advantage.