Retail Media Account Manager

Position Purpose:

The Retail Media Account Manager is responsible for maintaining and growing strong, long-term relationships with Orange Apron Media supplier and service provider partners. This role serves as a trusted day-to-day point of contact, ensuring partners are supported, engaged, and realizing value from their retail media investments. Focused on retention, satisfaction, and sustained spend, the Account Manager partners closely with the sales team and internal teams to support account strategy, surface growth opportunities, and ensure alignment with Home Depot merchandising category priorities.

Key Responsibilities:

• 25% - Account Strategy Support & Growth Enablement - Partner with the sales team to support account strategy, joint business planning, and supplier reviews. Identify opportunities to expand media engagement based on partner needs, category priorities, and performance insights. Contribute to upsell and cross-sell recommendations in partnership with sales leadership. Ensure partners are aware of new capabilities, solutions, and opportunities within Orange Apron Media.
• 20% - Partner Enablement & Ongoing Support - Support onboarding of new suppliers and service providers by helping them understand Orange Apron Media programs, processes, and expectations. Provide ongoing guidance, education, and resources to help partners navigate the retail media ecosystem effectively. Act as an internal advocate for partners, coordinating with sales, analytics, and media teams to ensure strong partner experiences.
• 15% - Performance Insights & Business Reviews - Review campaign performance summaries and reporting in partnership with analytics and sales teams. Help translate performance insights into clear takeaways and recommendations for partners. Participate in partner check-ins and business reviews to reinforce value, alignment, and future opportunities.
• 40% - Supplier Relationship Management - Serve as the primary day-to-day contact for assigned supplier and service provider partners. Build and maintain strong, trusted relationships through consistent communication and proactive engagement. Understand partner business objectives and retail media goals to ensure alignment with Orange Apron Media offerings. Support long-term partnership health by addressing questions, resolving issues, and coordinating internal support as needed. Strengthen supplier engagement and satisfaction to drive retention and ongoing media investment.

Direct Manager/Direct Reports:

• This Position typically reports to the Senior Retail Media Account Executive
• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel less than 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On some occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• 4-5+ years of experience in account management, retail media, marketing, or partnerships
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• Experience working with suppliers, advertisers, or consumer brands
• Strong communication and relationship-building skills
• Comfortable interpreting performance insights and discussing results with partners

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of high school diploma and/or GED

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

Minimum Years of Work Experience:

• 4+ years of previous related work experience

Preferred Years of Work Experience:

• 5+ years of previous related work experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented

• Decision Quality

• Collaborates

• Communicates Effectively

• Customer Focus

• Drives Results

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

$0.00 - $0.00

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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