Retail Manager

PLEASE NOTE: This position is for the UNM Gallup Branch, located in Gallup, NM, approximately 138 miles west of Albuquerque, NM.

The University of New Mexico (UNM) Gallup Branch Bookstore is seeking an experienced and customer-focused Retail Manager to oversee the day-to-day operations of our bookstore. This manager is responsible for ensuring efficient store operations while delivering an exceptional customer experience. The Retail Manager provides administrative and operational oversight of all bookstore functions, including inventory management, purchasing, sales, returns, vendor relationships, cash handling, financial reporting, and staff supervision.

Key responsibilities include, but are not limited to:

Manages the operation of the bookstore, including purchasing of supplies and books, special orders, receiving and shipping, and return of overstocked or defective merchandise.

Supervises personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.

Prepares purchase requisitions, and related paperwork including annual budgets and accounts payable; monitors expenditures and revenue; makes periodic scheduled and ad hoc reports of store activity.

Develops and controls department budgets; researches and compiles administrative reports for personnel, payroll, and trade organization surveys for cost estimation and budget review.

Oversees and coordinates department marketing activities, to include advertising and sales promotion, public relations, visual merchandising, and/or special marketing events, as appropriate.

Oversees maintenance of stock, displays, signs, and inventory; manages year-end inventory utilizing computer to check for theft and shrinkage.

May oversee or manage the operation of auxiliary services such as vending machines or student service areas.

Represents the organization at various community and/or business meetings, committees, and task forces; promotes existing and new programs and/or policies.

Develops and implements systems and processes to establish and maintain records for the operating unit.

Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.

Performs miscellaneous job-related duties as assigned