Retail Intern - Holiday Season

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

At Rosewood Mansion on Turtle Creek, you'll join the Retail / Guest Experience team within the Rooms division for the holiday season. Reporting to the Clienteling Manager, with a dotted line to the Assistant Director of Rooms, you'll work across the hotel to help create seamless retail and holiday experiences for our guests.

YOUR ROLE

As a Retail Intern, you'll help deliver a polished, personalized shopping experience while gaining hands-on exposure to luxury retail in an ultra-luxury hotel environment. You'll learn about luxury partnerships, consultative selling, inventory and stock control, visual merchandising, point-of-sale operations, gift packaging, clienteling and cross-departmental holiday execution.You'll engage with hotel guests, local clients and event attendees while supporting retail events, partner activations, pop-ups and VIP gifting.

HOW YOU'LL MAKE THE PLACE

• Build your knowledge of our luxury retail partnerships, including featured brands, product stories, collections, pricing and seasonal offerings, so you can engage guests confidently and accurately.
• Create warm, refined and personalized shopping experiences, using thoughtful, consultative selling to understand guest needs and recommend appropriate products.
• Support accurate point-of-sale operations and inventory control, including purchases, returns or exchanges, receiving, stock checks, replenishment and reconciliation.
• Maintain elevated visual merchandising standards and ensure displays, selling areas and merchandise remain orderly, polished and guest-ready.
• Prepare purchases to luxury packaging standards and support special orders, gift reservations, shipping coordination and guest follow-up.
• Assist with holiday retail events, partner activations, pop-ups and VIP gifting while collaborating with teams across Concierge, Front Office, Guest Services, Reservations, Housekeeping, Food & Beverage and Events.

COULD THIS BE YOU?

• You're currently enrolled in or have recently graduated from a hospitality or related program; studies in retail, merchandising or marketing are also relevant to the role.
• You bring strong interpersonal and communication skills, with a warm, service-oriented demeanor and professional presentation.
• You may have previous experience in luxury retail, hospitality, guest service, merchandising or customer service; relevant internship or academic experience may also be considered.
• You're organized, flexible and comfortable interacting professionally with guests, customers and hotel management.
• You're comfortable using Word, Excel and Outlook and bring strong general technology skills; experience with retail POS and inventory systems is preferred.
• You can work a flexible schedule, including weekends and holidays, and can stand, walk and lift up to 30 pounds as required.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.