Retail General Manager

LEAD THE ADVENTURE - GENERAL MANAGER OPPORTUNITY

The opening of Bass Pro Shops newest location will be the companys 5th in the great state of New York, serving the entire Finger Lakes Region. This Outpost location will continue the companys reputation of serving the passionate sportsmen and women in the state with the widest selection of quality products at the best prices around while providing genuine, friendly expert service.

The new Bass Pro Shops Outpost is planned for a 90,000-square-foot location at the Eastview Mall, at 7979 Pittsford Victor Road (Route 96), easily accessible from Interstate 90 and 490. It is expected to open late 2026.

Whether its taking a hike on one of the picturesque trails and seeking adventures throughout the Finger Lakes region, exploring the wooded hillside scene and wetland areas in Fishers Park, or seeking out the wildlife or fishing at Lehigh Crossing Park, Bass Pro Shops and its team of expert Outfitters will be ready to help make outdoor dreams come true.

Since its founding in 1972, Bass Pro Shops has blazed a new trail in the retail experience for outdoor enthusiasts. As millions of families know, a trip to a Bass Pro Shops is more than a retail experience; its an adventure, a mini-vacation, a celebration of nature and an educational and enriching outing for the entire family.

Conservation forms the heart and soul of Bass Pro Shops and is an ethic that dates to the earliest days of the company. Alongside the customers they serve, Bass Pro Shops over the past decade has proudly donated more than 10% of earnings to support conservation efforts in local communities and across North America.

ABOUT THE ROLE - YOUR NEXT BIG CATCH

At Bass Pro Shops, we dont just sell outdoor gear - we inspire people to connect with nature and each other. As General Manager, youll lead from the front, guiding daily store operations while cultivating a culture rooted in customer service, team spirit, and legendary outdoor heritage. Youll drive results, energize your team, and create customer experiences that embody our reputation as one of the most beloved retailers in the country. *Applicants must possess a valid New York State Pistol Permit at the time of application.

WHAT YOULL BE TRACKING:

• Lead with purpose: Manage the store leadership team and indirectly, all other department leaders and associates.
• Hire and inspire: Ensure the store is staffed with friendly, knowledgeable team members by participating in hiring, training, coaching, and development.
• Create Legendary Experiences: Champion a world-class customer experience that reflects our passion for the outdoors.
• Reel in Results: Meet or exceed all sales, payroll, and profit targets while maintaining operational efficiency.
• Keep it Running Smoothly: Monitor store inventory, cash handling, operating accounts, and compliance to ensure integrity across all store systems.
• Bring the Brand to Life: Bring corporate merchandising, marketing, and promotional strategies to life on the floor.
• Keep Camp Clean & Safe: Ensure the store environment is organized, well-maintained, and safe for both customers and associates.
• Problem-solve with confidence: Resolve customer concerns and associate issues efficiently, professionally, and with integrity & care.
• Promote our programs: Assist customers in exploring our CLUB Membership, VOC, and In-Store Pickup offerings to enhance their experience.
• Foster the Culture: Lead by example, foster team unity, and uphold our company values in every interaction.

GEAR YOULL NEED:

• Trail Tested Experience: 5+ years of experience in high-volume, big-box retail management. Multi-unit, district or regional leadership experience is a major plus.
• Sharp Eye for Business: Skilled in reading reports, managing performance metrics, and making data-driven decisions. Solid understanding of sales metrics, financial reports, and performance drivers.
• People Leadership: Exceptional leadership, communication, and analytical skills. Strong decision-making and problem-solving abilities.
• Technical Savvy: Comfortable using point-of-sale systems, spreadsheets, inventory tools, and Microsoft Office programs.
• Clear Communication: Excellent verbal & written communication, with the ability to lead meetings & coach teams.
• Presentation Skills: Ability to lead meetings, engage large teams, and represent the brand professionally.

THE TERRAIN:

This role requires a hands-on leader whos comfortable on their feet, engaging with teams and customers. Youll occasionally lift up to 50 lbs., climb ladders, work outdoors, and be exposed to varying temperatures and noise levels.

WHATS IN YOUR GEAR PACK:

As part of the Bass Pro Shops family, youll enjoy:

• Generous employee discounts, up to 50% on merchandise
• World-class resorts & attractions
• Medical, Dental & Vision insurance options
• 401K with company match
• Paid holidays, vacation & sick time
• Bass Pro Cares Fund (supporting team members in need)
• …and more!

JOIN A TEAM THAT CELEBRATES THE OUTDOORS AND INSPIRES ADVENTURE. Were more than a store- were a community. If youre a driven retail leader ready to make a legendary impact, apply now and be part of the adventure.

EQUAL OPPORTUNITY EMPLOYER

Bass Pro Shops is proud to be an equal opportunity employer. We respect and celebrate diversity and are committed to creating an inclusive environment for all team members.

Reasonable Accommodations

Qualified individuals with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act or similar laws. If you need accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.