About UsGirl Scouts is the preeminent leadership development organization for girls offering programs from coast to coast and across the globe. Girl Scouts offers every girl a chance to practice a lifetime of leadership, adventure, and success.Silver Sage Girl Scout Council is committed to providing a work environment of equal employment opportunity to all employees and applicants and creating a work environment in which all individuals are treated with respect and professionalism.
Position SummaryThe Retail & Entrepreneurship Lead provides exceptional customer service and programming support to members (girls, families, and volunteers) and staff, while maximizing the revenue for Girl Scouts of Silver Sage.This position is full-time and in-person. Team members should expect to support weekend and evening events regularly through recruitment events, community events, stores at Super Saturdays, etc. Some travel is required.
Essential Duties and Responsibilities- Provide exceptional customer service experience to both internal and external customers, including detailed follow-up as appropriate
- Identify members’ current and future needs by proactively establishing relationships and rapport with Girl Scout families and volunteers
- Share customer feedback with appropriate council staff
- Develop a deep understanding of the Girl Scout Leadership Program and Girl Scouts of Silver Sage to drive:
Retail Operations- Effectively stock, display, sell, and promote merchandise & events to support Girl Scout programs and member experience
- Implement merchandising, marketing, and budget plans and strategies to achieve Council goals and ensure the retail operation is a viable revenue line for the Council
- Develop, oversee, and maintain implementation of standard operating procedures to maintain store operational requirements and ensure consistent implementation of Council policies and procedures
- Manage point of sale systems and equipment, and the relationship with point-of-sale providers, including updates and maintenance
- Process purchase orders, receiving, and invoicing in a timely and accurate manner
- Increase member access by adjusting store hours, hosting pop-up shops, coordinating staff-supported deliveries, and offering shipping promotions
- Schedule and support retail staff, ensuring coverage of store and pop-up events
- Support camp trading posts
- Implement periodic and annual store inventory
Entrepreneurship Support- Support Cookie Cupboard operations
- Sort and distribute materials
- Connect with businesses, organizations, and volunteers to meet departmental needs
Girl and Volunteer Experience Support- Support office administrative functions, including front desk operations, bank deposits, and mail
Other- Adheres to Council and GSUSA policies, standards, procedures, and the Girl Scout Promise and Law
- Supports and promotes the Council’s and GSUSA’s commitment to diversity, inclusion, and pluralism
- Other duties as assigned to reach Council goals
Experience- 2+ years of retail, operations, or customer service experience
- Girl Scouts experience preferred
- Bilingual (Spanish) a plus
Core Competencies- Written and verbal communication
- Attention to detail
- Retail inventory management
- Cash handling
- Customer Responsiveness
- Self-Management
- Judgment and Decision-Making
- Experience with database-driven Point-of-Sale systems
- Problem-Solving
- Conflict Management
- Organizational Knowledge
- Sales and Merchandising
Additional Requirements- Ability to drive to meetings and hold a driver’s license acceptable to Council’s insurance company
- Ability to work flexible hours for meetings, events, and activities that occur outside of traditional work hours
- Ability to move and transport meeting supplies and materials weighing up to 20 pounds, with or without reasonable accommodation.
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