Retail Center Sales Associate Wayne

Responsibilities: • Delivers outstanding customer service to walk-in customers and telephone inquiries (most important) • Continuously practices good listening skills with customers, UPS Store team members, and leadership • Takes ownership of the customer's shipping needs and offers viable solutions • Takes action to learn all product and service offerings, alternative solutions, and industry trends • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintains a clean, organized, and safe working environment • Stays current with web based training and best practices • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience • May open and/or close the store and perform end-of-day accounting, etc. • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions .