Retail Branch Manager - Non-Exempt Employee

Essential Functions & Key Areas of Responsibility

• Carry out the bank's vision and mission.
• Provide overall management of designated branch, including hiring, scheduling, evaluations, and training of new and existing employees.
• Responsible for day to day supervision and leadership including supervision and development of branch retail personnel.
• Ensure branch is in compliance with all Bank policies and procedures and applicable state and federal banking regulations.
• Oversee cash limits, security procedures, balancing, and other areas to ensure effective internal control and regulatory compliance. Ensure that branch is operationally sound and achieves satisfactory audits.
• Ensure sound internal controls, perform monthly, quarterly and semi-annual audit functions.
• Actively promote superior customer service and successful sales culture through training, leading, and coaching staff.
• Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch deposit/loan goals and provide excellent customer service. Recognize and refer cross-sale opportunities.
• Respond to customer inquiries, and handle customer problems and complaints. Counsel customers with special problems or those in disagreement with bank policies or procedures
• Perform all teller functions and have a cash drawer as necessary.
• Responsible for opening new personal and business accounts, as necessary
• Responsible for facility management, including security, opening, and closing procedures.
• Under direction of Regional Retail Manager:
  • Contribute to the overall profitability of the branch
  • Implement cost controls, income generation, and branch marketing efforts
  • Monitor expenses to ensure compliance with budget o Engage in business development activities to maintain and expand customer relationships.
• Perform other related duties as assigned.

Education and Experience Requirements

• High school diploma or equivalent
• Previous banking/financial industry experience; including knowledge of compliance and bank regulations.
• Extensive knowledge of bank operations, products, services and data processing duties & processes

Education and Experience Preferences

• 3 years progressively responsible leadership in staff training and supervision
• Extensive knowledge of industry products, services, policies, procedures and regulations
• Experience with teller line and retail banking processes and branch management.