Retail Branch Manager - Exempt Employee

• Carry out the bank's vision and mission. • Provide overall management of designated branch, including hiring, scheduling, evaluations, and training of new and existing employees. • Responsible for day-to-day supervision and leadership including supervision and development of branch retail personnel. • Ensure branch is in compliance with all Bank policies and procedures and applicable state and federal banking regulations. • Oversee cash limits, security procedures, balancing, and other areas to ensure effective internal control and regulatory compliance. Ensure that branch is operationally sound and achieves satisfactory audits. • Ensure sound internal controls, perform monthly, quarterly and semi-annual audit functions. • Actively promote superior customer service and successful sales culture through training, leading, and coaching staff. • Establish, retain, and deepen relationships with existing and new customers through active profiling and needs-based questioning to achieve branch deposit/loan goals and provide excellent customer service. Recognize and refer cross-sale opportunities. • Respond to customer inquiries, and handle customer problems and complaints. Counsel customers with special problems or those in disagreement with bank policies or procedures • Perform all teller functions and have a cash drawer as necessary. • Responsible for opening new personal and business accounts, as necessary • Responsible for facility management, including security, opening, and closing procedures. • Under direction of Regional Retail Manager: o Contribute to the overall profitability of the branch o Implement cost controls, income generation, and branch marketing efforts o Monitor expenses to ensure compliance with budget o Engage in business development activities to maintain and expand customer relationships. • Perform other related duties as assigned.