Retail Associates

PRIMARY RESPONSIBILITIES:

As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

PERFORMANCE RESPONSIBILITIES:

• Arrive to work promptly and in full uniform on your scheduled days to work
• Make sure customers are being taken care of and the store looks great at all times
• Treat each customer with kindness and respect at all times
• Ensure that product being sold is fresh and presentable
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Be an expert in our products and be able to explain them to customers
• Package, weigh, and price all baked goods & merchandise
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked and front-facing
• Maintain back stock in good order
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Cleaning should be done at the end of your shift and when the storefront is slow
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise
• Perform other duties as assigned by a supervisor

• 
  CARLO’S WAY:
  “Hi, Welcome to Carlo’s Bakery.”
  “How may I help you?”
  “Sir” “Ma’am” “Miss”
  “Please” “Thank you!”
  “Please visit us again!”