Communication Skills, Corporate Policies, Customer Experience, Customer Support/Service, Customer Training, Customer/Client Research, Interpersonal Skills, Leadership, Lift/Move 30 Pounds, Loss Prevention, Merchandising, Operational Support, Operations, Organizational Skills, Point of Sale (POS) Systems, Promotional Products, Retail, Retail Management, Retail Operations, Revenue Growth, Sales, Up-Selling, Zoning
LOCATION
SAVANNAH, GA
POSTED
30+ days ago
Retail Associate – Roles & Responsibilities
Position Title: Retail Associate
Department: Retail Operations
Reports To: Store Manager / Assistant Manager
Status: Part-Time or Full-Time, Non-Exempt
Core Purpose
To provide exceptional customer service while representing the Nine Line Apparel brand with integrity and enthusiasm. Retail Associates support daily store operations, drive sales through product knowledge and customer engagement, and ensure a clean, organized, and mission-aligned store environment.
Sales & Customer Experience
Greet every customer with warmth and enthusiasm; embody Nine Line’s mission and brand values
Actively engage in selling, upselling, and educating customers about products
Maintain awareness of store promotions, product features, and new arrivals
Support customer transactions efficiently using the POS system
Assist with exchanges and returns per company policy
Solicit customer feedback and communicate trends to leadership
Operational Excellence
Follow all opening, closing, and cash handling procedures as assigned
Maintain cleanliness, organization, and operational readiness throughout the store
Assist in restocking, zoning, and organizing product displays
Report low stock or product issues to store leadership promptly
Support loss prevention standards through attentive floor presence and accuracy
Inventory & Merchandising
Receive, unpack, and accurately tag inventory
Help execute product placements and floor sets according to visual direction
Monitor fitting rooms and assist with merchandising recovery
Conduct size runs, re-zoning, and display upkeep throughout the day
Team Collaboration
Support team members during high-traffic periods and events
Participate in shift huddles, training sessions, and store meetings
Offer constructive feedback and contribute to a positive team environment
Assist in store events, promotions, and community outreach efforts
Position Scope
Retail Associates are frontline ambassadors of the Nine Line brand and mission. They are expected to deliver best-in-class service, uphold store standards, and adapt to the needs of a dynamic retail environment. Must be available to work weekends, holidays, and key promotional events.
Qualifications
Prior retail or customer service experience preferred
Strong communication and interpersonal skills
Comfort with point-of-sale (POS) systems and technology
Ability to lift 30 lbs and stand for extended periods