Position Summary
The Retail Application Support Specialist is responsible for providing technical support, maintenance, and administrative services for applications specific to retail technology. This role involves troubleshooting issues, operational training and documentation, collaborating with vendors, and application integration administration.
Key Responsibilities
· Provides all levels of support for retail technology applications and POS application integration, primarily Crunchtime, but includes OLO, retail loyalty programs, credit card processors, and future applications as onboarded.
· Monitor application performance and proactively identify and resolve issues.
· Collaborate with cross-functional teams including IT, store operations, and vendors for training, procedural audits, software updates, NSOs and enhancements.
· Maintain and assist with all aspects of the Crunchtime solution, including working with vendors and handling programming, mapping, reporting, and error handling for the Labor and Inventory application modules to ensure optimal usage across the company
· Document support procedures, known issues, and resolutions in a knowledge base.
· Participate in testing and deployment of new retail technologies and upgrades.
· Retail IT application escalation point for Level 1 and Level 2 support.
· Maintain compliance with company policies and industry standards.
Qualifications
· Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
· 2+ years of experience in application support, preferably in a retail environment.
· Strong understanding of retail operations and technologies (POS, ERP, CRM, etc.).
· Proficiency in troubleshooting software issues and working with ticketing systems.
· Excellent communication and customer service skills.
· Ability to work independently and manage multiple priorities.
· Experience with SQL, scripting, or basic programming is a plus.
Preferred Skills
· Familiarity with cloud-based retail platforms (e.g., Toast, Lightspeed, Oracle Retail, NCR Aloha).
· Experience with mobile retail applications and integrations (e.g. OLO, Crunchtime, Thanx)
· ITIL certification or similar is a plus.
Founded in 1958, Perkins® operates 277 restaurants in 32 states and two Canadian provinces. The Perkins system includes 81 company-owned and operated restaurants and 196 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins American Food Co. is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins American Food Co. is largely attributed to the concept’s ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we’re always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins’ iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!