Retail Account Manager - North Florida & Alabama

Responsibilities

Customer & Account Management

• Build relationships with key retail pharmacy field leaders who implement chain HQ direction and pharmacy-based programs.

• Leverage Pfizer's value proposition to create mutually beneficial business opportunities that result in action and outcomes

• Use stakeholder insights to create action plans that benefit Pfizer and the customer.

• Identify opportunities for synergy through transparent customer planning.

• Tailor account management strategies to customer needs and market changes.

• Prioritize customer opportunities using internal data, stakeholder maps, and Watchtower input.

• Train and compliantly share externally-facing performance data with approved Retail Pharmacy Field Leaders

• Use customer-facing Population Health Discovery Tool (PHDT) to share geographic & demographic immunization opportunities

• Conduct expert account planning and practice effective project management using Pfizer Account Management resources (i.e. Valkre, etc.)

• Implement and measure impact of customer-aligned Projects and Educations

• Prioritize retail areas and track operationalization progress across communication, education, patient identification, execution, and stocking.

• Use strong planning, focused questions, and solution-oriented project plans.

• Align RC-approved Pfizer resources to customer immunization programs to sustain initiatives.

• Use latest RC-approved educational content and resources to address needs of customers

• Drive pull-through through project management, field leader education, and workflow engagement tools.

• Facilitate internal sharing of chain best practices in patient identification, workflow, and counseling

• Analyze market trends, competition, and customer history to improve account interactions.

• Complete Full Account Management Curriculum Training, as well as Retail Pharmacy specific training

• Execute marketing programs, present RC-approved materials, and lead strategic projects with near-, mid-, and long-term impact.

Stakeholder Collaboration

• Operate in a team environment that encourages innovative ideas and a culture of collaboration and teamwork. Be adept at creating a vision for the future and be able to create a pathway to help optimize the customer's vaccination opportunities in a compliant and engaging way
• Align with Retail Trade Account Director (TAD) to ensure appropriate understanding of, and support for Retail Pharmacy goals (i.e., brand and customer)
• Collaborate with local Sales ABMs to navigate a complicated internal matrix that aligns their HSS teams to drive pull through
• Drive customer centric focus overarching account value versus product specific, understand and address what influences prescribing and purchasing (or stocking) decisions
• Contribute to internal customer plans in collaboration with TAD. Impact and influence development of RAM strategies by partnering with needed cross functional teams to compliantly shape efforts and deliver results
• Work with TAD to understand the strategic plan for each of the target customer, and the implications for how to prioritize and implement the plan in each geography.
• Utilize organizational awareness skills and alignment of Pfizer's priorities to include appropriate Pfizer colleagues with a Retail Pharmacy to optimize value provided to the Customer and to Pfizer
• Provide the marketing and strategy teams with key geographic and customer specific insights that they can utilize in crafting new market-specific materials
• Appropriately and compliantly communicate and collaborate with cross-functional field-based colleagues (Sales, Medical, PCA, Government Relations, etc.) to ensure appropriate engagement with geographic Retail Pharmacies
• Partner with Pfizer stakeholders to facilitate colleague understanding of local market/customer drivers. Responsible for pull through at the highest customer geography level working across One Pfizer to pull through tactics and drive appropriate utilization
• Share and help scale proven practices across the region and nation
• The candidate should expect to meet with their customers both live and virtually as needed. Customer interactions may also include promotional exhibit opportunities
• Comply with all Corporate Policies and Procedures, while conducting all job-related activities with integrity and adherence to Pfizer's high standards of business conduct

Qualifications

• Required: Bachelor's Degree. Advanced degree in a related field preferred
• Required: 5+ years pharmaceutical or retail-related experience - combination of sales and marketing in pharmaceuticals or related industries
• Preferred: Prior account management experience in retail pharmacy or large organized customers
• Valid US driver's license and a driving record in compliance with company standards
• Demonstrated ability to meet or exceed product performance objectives
• Demonstrated success working in matrix environment, leading through influence and orchestrated customer interactions across multiple teams in different organizational structures
• Demonstrated ability to successfully engage and deliver impact among key decision makers with large accounts
• Demonstrated ability to think strategically and to formulate, develop, write, communicate and monitor the execution of stakeholder business plans
• Demonstrated experience in executing and in overseeing highly complex programs and projects (i.e., strong project management skills)
• Demonstrated success in collaborating effectively and gaining alignment with colleagues across different parts of the organization (including field and HQ)
• Prior team management and/or account management preferred or an IDP-aligned development role for account management with demonstrated leadership across peer and manager groups
• Demonstrated track record of assessing customer needs and bringing relevant cross-functional appropriate tools and resources
• Demonstrated track record of strong leadership, cross functional leadership, collaboration and effective utilization of available resources to drive performance
• Demonstrated experience leveraging data and all available information to prioritize business opportunities
• Demonstrated success in problem solving and entering new markets in a structured organization
• Strong understanding of evolving healthcare landscape in US, including US Healthcare Reform, and impact on Retail Pharmacy customers
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills
• Demonstrated proficiency in executive level customer engagement presentations. Engagement presentations will often be directed at high levels of organized customers and will require excellent executive presence
• Excellent communication skills to impactfully explain public health argument and clinical value proposition of Pfizer Retail Pharmacy products to target customers, and to influence the products' acceptance within the customer organization
• This position is an individual contributor with accountability for collaborative matrix leadership with other customer-facing colleagues with respect to local geography and must always adhere to and model all Pfizer Values and compliance principles
• Extensive travel is required based on geography. Ability to travel up to 50% of the time based on business requirements, to include customer meetings and internal Pfizer meetings
• Ability to travel domestically and stay overnight as necessary. Frequent overnight travel may be necessary in some geographic locations.
• Candidate must live in the geography (or within a commutable distance to majority of geography) as approved by the National Pharmacy Business Director (NPBD) and National Retail Pharmacy Team Lead

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Relocation support available

Other Job Details:

Last Day to apply: September 3, 2026

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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