Benefits:- Bonus based on performance
- Paid time off
- Flexible schedule
- Training & development
- Wellness resources
- Competitive salary
- Profit sharing
Job Title: Service Technician – Water, Fire, Mold, and Sewer Backup Restoration
Position Overview
As a
Restoration Service Technician with
911 Restoration of Appleton - Oshkosh, you play a vital role in helping customers recover from disasters such as water, fire, mold, or sewage damage. You’ll perform hands-on restoration work including demolition, drying, cleaning, and sanitizing affected structures and contents. You’ll document all work performed and communicate clearly with customers, supervisors, and insurance representatives to ensure a “Fresh Start” experience for every client.
Key Responsibilities
Job Setup & Execution
- Retrieve work orders and review scope of work prior to leaving the shop.
- Load appropriate tools, materials, and equipment for each job.
- Perform water extraction, demolition, debris removal, and structural drying as directed.
- Execute fire, smoke, and soot cleanup; odor removal; and contents cleaning/pack-out.
- Safely perform mold remediation following industry standards and company protocols.
- Handle sewage and biohazard cleanup with care and proper protective measures.
Monitoring & Documentation
- Conduct daily moisture readings and make adjustments to drying plans as necessary.
- Capture detailed job documentation including photos, notes, and readings in smart phone apps.
- Prepare clear documentation for insurance billing and project files.
- Ensure all work meets company quality standards and complies with IICRC guidelines.
Customer Service
- Communicate job progress, next steps, and timelines with customers in person and by phone and text.
- Obtain customer signatures for work authorization and job completion.
- Represent the company professionally with empathy and respect at all times.
Equipment & Safety
- Maintain, clean, and organize company vehicles, tools, and restoration equipment.
- Report equipment malfunctions or safety hazards promptly to your supervisor.
- Use PPE and follow OSHA, EPA, and company safety protocols at all times.
Teamwork & Availability
- Collaborate effectively with team members and supervisors to complete projects efficiently.
- Participate in on-call rotation for after-hours and weekend emergency response.
Qualifications
- High school diploma or equivalent required.
- Prior experience in restoration, construction, or related field preferred but not required.
- Valid driver’s license with acceptable driving record.
- Strong attention to detail and ability to follow written/verbal instructions.
- Customer service focused with professional communication skills.
- Comfortable using mobile apps for job documentation (Encircle, JobSight, etc.).
- IICRC certifications preferred but not required:
- WTR – Water Damage Restoration Technician
- ASD – Applied Structural Drying
- FSRT – Fire & Smoke Restoration
- OCT – Odor Control Technician
Physical Requirements
- Ability to lift and carry up to 40 lbs frequently.
- Stand, walk, crawl, kneel, and climb for extended periods.
- Work in hot, cold, damp, or confined environments.
- Wear a properly fitting respirator when required.
Compensation & Benefits
- Pay Range: $20.00 – $25.00 per hour (based on experience and certifications)
- Opportunities for overtime and bonuses
- Paid training and advancement within the company
- Company-provided uniforms, PPE, and restoration tools
- Supportive team environment with growth opportunities
About 911 Restoration of Appleton - Oshkosh
At
911 Restoration, we’re not just restoring homes and businesses — we’re giving customers a
Fresh Start after disaster strikes. Our mission is to provide rapid, compassionate, and professional restoration services throughout the Fox Valley area, backed by a national network and local ownership that cares deeply about our community.