Position Type: Full-time
Status: Exempt
Salary + Commission
As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.
Key Responsibilities
· Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
· Negotiate with customers and/or clients for approval of restoration activities
· Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
· Review job site documentation to support the services provided and ensure proper client requirements and billing process
· Maintain all communications with customers, teammates, vendors, and insurance representatives
· Manage production expenses including labor, equipment, vehicles, and other assets
· Manage the customer and client experience and overall satisfaction
· Provide priority response to potential customers, as needed.
· Actively engage in recruiting, hiring, and training restoration teammates
Position Requirements
· High school diploma/GED; Associate degree or Bachelor’s degree preferred
· Valid driver’s license
· At least 1 year of management and/or supervisory experience
· At least 3 years of industry experience
· IICRC certification a preferred
Skills/Physical Demands/Competencies
· Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
· Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
· Ability to repetitively push/pull/lift/carry objects
· Ability to work with/around cleaning agents
Benefits available:
- Paid Time Off
- Paid Holidays
- Health Insurance
- Kavira Health Benefit
- HSA (if enrolled in health insurance)-Company contributes monthly into HSA
- Dental insurance
- Retirement Plan- Company matches up to 3%
- Free Life Insurance coverage
- Short term disability
- Accident Insurance
- Critical Care Insurance
- Employee Resource Group
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.