As Restoration Manager, you will oversee all aspects of projects and crews, ensuring excellent customer service and quality work. This front-line management position leads their team to operational excellence.Key Responsibilities
· Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
· Negotiate with customers and/or clients for approval of restoration activities
· Schedule, coordinate and oversee crews, assets, and subcontractors to provide service on active projects to include subcontractors
· Review job site documentation to support the services provided and ensure proper client requirements and billing process
· Maintain all communications with customers, teammates, vendors, and insurance representatives
· Manage production expenses including labor, equipment, vehicles, and other assets
· Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.
· Actively engage in recruiting, hiring, and training restoration teammates - able to perform duties of teams being supervised