Restoration Estimator Project Coordinator

Benefits:

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Profit sharing

Training & development

Do you have restoration estimating experience and understand what it takes to properly scope, document, and manage water, fire, mold, and storm damage projects?

SERVPRO of Bear/New Castle is seeking a motivated, organized, and detail-oriented Restoration Estimator / Project Coordinator to help drive projects from initial inspection through final closeout.

This is not simply an office estimating position. We are looking for someone who can inspect losses, build accurate scopes, communicate effectively with customers, support production teams, manage documentation and correspondence, and help ensure every project is completed professionally and efficiently.

If you enjoy solving problems, working with people, and taking ownership of projects, we'd like to talk with you.

What You'll Do

Estimating & Job Scoping

Inspect residential and commercial property damage losses

Perform detailed site inspections and assessments

Create estimates using Xactimate and other estimating and industry software as required

Develop accurate scopes of work

Identify opportunities for supplements and additional services

Work with insurance carriers, adjusters, TPAs, and customers

Review and revise estimates as project conditions change

Assist with project inspections, documentation, and site visits as needed

Project Coordination

Obtain customer authorizations and approvals

Ensure all required paperwork is completed correctly

Coordinate project startup with production teams

Communicate job expectations, scope, and timelines to crews

Monitor project progress and address customer concerns

Assist with scheduling and job flow management

Ensure projects move efficiently from intake through completion

Communicate with customers, adjusters, insurance representatives, subcontractors, vendors, and internal team members regarding project startup, progress, completion, scheduling, and next steps

Documentation, Billing & Communication

Maintain accurate job files and documentation

Review photographs, drying documentation, notes, and supporting records

Handle project-related correspondence with customers, adjusters, TPAs, vendors, subcontractors, and internal team members

Follow up on outstanding approvals, documentation, and project requirements

Ensure files are complete, accurate, and audit-ready

Assist with billing, invoicing, collections support, and payment documentation as necessary

Assist with additional project inspections, documentation, site visits, and administrative support as needed

Customer Experience & Closeout

Conduct final walkthroughs with customers

Obtain completion certificates and customer sign-offs

Help resolve punch list items and customer concerns

Request Google Reviews and customer feedback

Capture customer testimonials when appropriate

Gather before-and-after photos and videos

Assist with project closeout and final billing documentation

Help ensure every customer receives an exceptional experience from beginning to end

Business Development Support

Identify opportunities to strengthen customer relationships

Promote SERVPRO services professionally and ethically

Help generate positive online reviews and local brand awareness

Represent the company professionally in homes and businesses

On-Call & Emergency Response Responsibilities

The restoration industry is not a typical 8:00 AM – 5:00 PM business. Property damage emergencies occur during evenings, weekends, holidays, and overnight hours.

As part of this position, you will participate in an on-call rotation and be expected to assist with emergency response activities as needed.

Responsibilities may include:

Answering incoming emergency service calls after hours

Speaking with customers experiencing water, fire, mold, or storm damage emergencies

Gathering critical loss information and setting expectations

Coordinating emergency response crews

Dispatching technicians and resources as needed

Responding to job sites when necessary to inspect losses, scope work, or assist with project startup

Communicating with customers, technicians, management, and insurance representatives during emergency situations

Ensuring proper documentation and job setup procedures are followed from the initial loss through project completion

Qualifications

Required

Restoration industry experience

Understanding of water mitigation, fire restoration, mold remediation, and emergency services

Strong customer service and communication skills

Ability to manage multiple projects simultaneously

Strong organizational and follow-up skills

Proficiency with computers, email, and Microsoft Office

Valid driver's license with acceptable driving record

Preferred

Xactimate experience

IICRC certifications

Prior experience as an Estimator, Project Manager, Crew Chief, Production Manager, or Restoration Supervisor

Insurance restoration experience

Experience working with TPAs and carrier programs

Additional Requirements

Willingness to participate in an on-call rotation

Ability to respond calmly and professionally during emergency situations

Ability to occasionally work evenings, weekends, and holidays as business needs require

Ability to travel throughout New Castle County, Delaware County, and surrounding service areas

Ability to walk job sites, climb ladders, enter crawlspaces, and inspect damaged structures when necessary

What Success Looks Like

The ideal candidate:

Does what they say they will do

Follows up relentlessly

Returns calls, texts, and emails promptly

Communicates clearly with customers, adjusters, subcontractors, and teammates

Takes ownership of problems and works toward solutions

Understands that documentation matters

Maintains a sense of urgency without sacrificing quality

Holds themselves accountable

Pays attention to details and follows projects through to completion

Understands that customer communication is just as important as writing estimates

Takes pride in delivering an exceptional customer experience from first contact through final closeout

Understands that every file represents a customer going through a difficult situation and treats them accordingly

Why SERVPRO?

At SERVPRO, we help families and businesses recover from some of the most challenging situations they will ever face. We are looking for team members who are accountable, organized, customer-focused, and willing to take ownership of their responsibilities.

This position is ideal for someone who enjoys solving problems, building relationships, managing details, and helping projects move from first notice of loss through final completion.

If you thrive in a fast-paced environment, enjoy helping people, communicate well, and take pride in doing things the right way, we would like to speak with you.

Our Mission

To make property damage "Like it never even happened."®

Join a team that values urgency, communication, accountability, teamwork, and exceptional customer service. Apply today and help us make a difference for our customers when they need us most!

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.