Restoration Claims & Estimate Manager

Restoration Claims & Estimate Manager

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Restoration Claims & Estimate Manager

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Job Details

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Position Type

Date Posted 08/06/2026

Location 190 Gruner Road, BUFFALO, NY 14227, US

Job ID P1-6121632-0

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190 Gruner Road, BUFFALO, New York, US

Rainbow Restoration of Buffalo - 190 Gruner Road, Buffalo, NY 14227

Salary: $50,000-$65,000 annually, based on experience and qualifications.

Position Summary

Rainbow Restoration of Buffalo is seeking an organized, customer-focused Claims Manager to join our growing team. This position serves as the primary point of contact for property owners, insurance adjusters, project managers, subcontractors, and internal team members throughout the restoration process.

The Claims Manager is responsible for accurately estimating residential and commercial mitigation and reconstruction projects while ensuring projects move efficiently from initial loss through final approval and completion. This role requires exceptional communication, organization, project management, and customer service skills.

If you thrive in a fast-paced environment, enjoy solving problems, and are committed to providing outstanding service during difficult situations, wed like to hear from you.

Primary Responsibilities

• Prepare detailed and accurate estimates in Xactimate and Symbility for:
• Residential water, fire, mold, storm, and other mitigation projects
• Residential reconstruction projects
• Commercial mitigation projects
• Commercial reconstruction projects
• Review scopes of work and ensure estimates accurately reflect project requirements.
• Communicate with insurance adjusters to obtain estimate approvals and resolve scope differences.
• Meet with homeowners, commercial property owners, facility managers, and property management companies to explain the restoration process and answer questions.
• Coordinate with Operations to ensure project scopes, scheduling, and production align with approved estimates.
• Work closely with Business Development to ensure seamless customer service and relationship management.
• Coordinate with subcontractors regarding project scope, scheduling, pricing, and change orders.
• Track estimate revisions, supplements, approvals, and documentation throughout each project.
• Maintain organized electronic job files and documentation.
• Monitor project progress and assist in resolving issues that could delay completion or payment.
• Ensure all estimating and claim documentation complies with company standards and insurance carrier requirements.
• Assist in collecting required documentation to support supplements and final billing.
• Maintain professional relationships with customers, insurance professionals, and referral partners.
• Represent Rainbow Restoration with professionalism, integrity, and exceptional customer service.

Qualifications

• Experience writing estimates using Xactimate (preferred).
• Experience in restoration, construction, insurance claims, or property damage repair.
• Strong understanding of residential and commercial construction methods.
• Excellent written and verbal communication skills.
• Outstanding customer service skills.
• Strong project management and organizational abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• High attention to detail and accuracy.
• Ability to work independently while collaborating with multiple departments.
• Valid drivers license with a clean driving record.

Preferred Experience

• 3+ years of restoration, insurance adjusting, or construction estimating experience.
• Knowledge of water mitigation, fire restoration, mold remediation, and reconstruction.
• Experience working with insurance carriers and third-party administrators.
• Familiarity with restoration industry software including Xactimate, DASH, Mitigate, CompanyCam, or similar platforms.

Compensation & Benefits

Salary: $50,000-$65,000 annually, based on experience and qualifications.

Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with company match
• Company-paid life insurance
• Professional development and training opportunities

Why Join Rainbow Restoration?

At Rainbow Restoration, we help families and businesses recover after unexpected property damage. Our team is committed to delivering exceptional customer service, quality workmanship, and clear communication from the first phone call through project completion. We believe in doing the right thing, supporting one another, and creating an environment where employees can grow professionally while making a meaningful difference in the lives of our customers.

If youre looking for a career where your expertise, leadership, and communication skills make a real impact every day, wed love to meet you.

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Our Rainbow Restoration franchise owners have proudly supported stable career growth opportunities for their team members for decades. Theyve become the preferred employer in the markets they serve by providing their team members with the flexibility they need for a healthy work-life balance, growth and development, and a company they can proudly represent.

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I acknowledge that each independent Rainbow Restoration franchise hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow Restoration ("Franchisor") nor its affiliates have the power to : (1) hire, fire or modify the employment condition of franchisees employees; (2) supervise and control franchisees employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow Restoration is NOT the employer and/or joint employer for: (i) any of the job opportunity listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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