Restaurant Supervisor - Front of House

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Restaurant Supervisor - Front of House

Location: 17440 Hall Road, Clinton Township, MI

Brand: Cooper''s Hawk

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Restaurant Supervisors play a key role in ensuring every shift runs smoothly, stepping in to support the management team whenever needed. They lead by example, maintain our high standards, and help our team deliver an unforgettable experience for every Guest.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical, Dental, Vision, and Telehealth
• 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Milestone Recognition, and Referral Bonuses

How You Will Succeed

Show Up Ready: Come Prepared, stay sharp, and start strong.

• Cover Manager shifts and fill scheduling gaps as needed
• Step into critical hourly roles to ensure smooth operations
• Be proficient in all Front of House positions and their standards

Own What You See: Take Responsibility, jump in, and do what needs to be done.

• Ensure all systems, methods, and procedures are executed consistently
• Check in Team Members at the start of shifts, address readiness concerns, and alert the Manager when needed
• Oversee Team Member check-outs, ensuring areas are clean and prepared for the next shift
• Maintain a safe and organized environment for Guests and Team Members

Stay in Sync: Communicate often, move with your team, and keep service flowing.

• Communicate effectively with the Management Team about shift needs and Guest feedback
• Support FOH Team Members with training, coaching, and guidance on Steps of Service
• Assist with scheduling adjustments and finding replacements for call-offs
• Operate key systems (POS, OLO, OpenTable) with confidence

Make It Personal: Be genuine, listen well, and tailor each experience.

• Engage with Guests to create memorable experiences
• Handle Guest concerns promptly, following Cooper's Hawk procedures
• Support Team Members in inviting Guests into our Wine Club Community and promoting upgrades

Add a Touch: Go beyond the expected to create memorable moments.

• Be a brand ambassador by promoting the value of our Wine Club
• Share knowledge of our private event process and assist in execution when needed
• Reinforce FOH sanitation standards and help resolve opportunities
• Recognize and celebrate team wins during and after shifts

What You Will Need

• Must be at least 21 years of age
• Area Director approval
• High School Diploma
• Minimum of 9 months of employment with Cooper's Hawk
• All required local and Cooper's Hawk certifications current
• On-the-job training experience preferred

Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.

Cooper's Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper''s Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper''s Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we''ve brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.

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