Summary:
The Restaurant Supervisor is primarily responsible for leading and supervising the restaurant & banquet team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant Supervisor will work with the F&B Director and the Banquet Manager to ensure maximum efficiency. Essential Job Functions: - Achieve customer satisfaction and compliance with policies/procedures in the F&B Depts.
- Train, coach, and assist associates in the F&B operations.
- Monitor performance and recommend corrective action.
- Respond to customer needs and rectify any guest issues.
- Oversee cash handling and check/credit policies and procedures.
- Conduct pre-shift meetings to inform staff of daily events.
- Promote teamwork and quality service.
- Routinely greet guests, serve food and beverage, and service other F&B departments.
Requirements: Primarily a mix of PM and AM shifts.
Experience and Education: - High school diploma or equivalent education.
- Minimum of 2 years of employment in the Food & Beverage industry.
- Prior restaurant experience is a must.
- Prior hotel experience is a plus.
- Highly organized and detail-oriented.
- Exceptional guest-focus.
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