Compensation: Starting at $17 per hour + tips & incentives
ABOUT SAROKI’S Saroki’s Crispy Chicken & Pizza is a growing Michigan restaurant brand built on good food and teamwork. Whether you’re learning your first restaurant role or bringing experience as a leader, you’ll join a supportive team where everyone contributes to the guest experience. As we open new locations, we’re creating opportunities for our people to build skills, take on new responsibilities, and advance with us.
POSITION OVERVIEW As Shift Manager, you’ll lead the team through each shift, delegate tasks, and make sure orders move smoothly from preparation to pickup. You’ll oversee order timing, accuracy, and handoffs while keeping food quality, service, and safety on track. Some shifts will include working a station alongside your leadership duties, while busier shifts may require your full attention on directing the team and keeping service running smoothly. You’ll run shifts when the General Manager is away and escalate issues when additional support is needed.
KEY RESPONSIBILITIES - Lead your shift. Assign stations and tasks, communicate priorities, and run the shift when the General Manager is away.
- Direct and support your team. Assign breaks, give feedback, address performance concerns, and send employees home when appropriate. Refer staffing coverage changes to the General Manager.
- Keep orders moving. Delegate order timing, accuracy checks, and pickup or delivery handoffs. Make sure orders are complete, properly packaged, and ready together, and direct the team to resolve delays.
- Work alongside your team. Take on station duties as shift needs allow, while staying focused on directing the team and keeping service running smoothly.
- Maintain food safety and store readiness. Keep stations stocked and make sure the team follows food handling, cleaning, and sanitation procedures.
- Take care of your guests. Help the team provide friendly service, resolve routine concerns, and escalate issues that need additional support.
- Oversee opening, closing, and cash handling. Carry out keyholder and alarm responsibilities, register counts, refunds, voids, and shift reports.
- Keep managers and shifts informed. Communicate staffing concerns, low supplies, equipment issues, and unfinished tasks. Escalate to the General Manager first, then to the District Manager if the GM is unavailable.
QUALIFICATIONS - Restaurant or food service experience, with familiarity working different stations.
- Ability to give clear direction, prioritize tasks, and stay organized during busy shifts.
- A dependable, team-focused approach and willingness to work alongside others.
- Attention to order accuracy, food quality, and guest service.
- Working knowledge of safe food handling and sanitation practices.
Preferred: Experience leading a shift, training coworkers, or coordinating orders in a quick-service or pizza restaurant.
SCHEDULE & WORK EXPECTATIONS Hours & Availability: Full-time, 40 hours per week. Flexibility across shifts is preferred.
Physical Duties & Work Environment: You’ll spend much of your shift standing and walking, with frequent bending, reaching, and lifting and carrying supplies. Kitchen work includes exposure to heat and cold.
Training: Get hands-on training in store operations, team leadership, and coordinating orders so you’re ready to lead a shift with confidence.
BENEFITS & OPPORTUNITIES Here’s what you can look forward to as part of the Saroki’s team:
- Weekly pay
- Tips in addition to your hourly wage
- Your full hourly rate from day one, including training
- Free shift meal and 15% employee discount
- Referral bonuses and opportunities to earn rewards through store contests
- Company-provided uniforms
- Growth opportunities with a growing local brand
- Performance reviews to support your development
- Supportive team culture