Coaching, Communication Skills, Customer Service Operations, Customer Support/Service, Detail Oriented, Food Quality, Food Safety, Food Services, Health Plan, Interpersonal Skills, Leadership, Profit & Loss, Restaurant, Revenue Growth, ServSafe Certification, Team Lead/Manager
LOCATION
Lorain, OH
POSTED
3 days ago
Five Guys Burgers and Fries – Shift Manager
Are you an experienced restaurant professional who enjoys leading teams, delivering exceptional customer service, and working in a fast-paced environment?
Join Five Guys, home of America's #1 burger. Our restaurants feature an open kitchen, strong team communication, fresh ingredients, and a culture focused on quality, cleanliness, and customer service. If you enjoy leading by example and motivating others to succeed, we'd love to meet you.
What You'll Do
Lead restaurant operations during assigned shifts
Provide leadership, direction, and support to crew members
Ensure exceptional customer service and guest satisfaction
Maintain high standards for food quality, food safety, cleanliness, and execution
Train, coach, and develop team members
Assist with opening and closing procedures
Support cash handling and daily operational tasks
Create a positive and productive work environment
Help drive sales, profitability, and operational excellence
Requirements
Must be at least 18 years of age
Recent restaurant or food service experience required
Previous leadership, supervisory, or management experience preferred
ServSafe certification preferred (additional compensation available for certified managers)
Strong communication and interpersonal skills
Ability to motivate and develop team members
Sense of urgency, integrity, and attention to detail
Ability to thrive in a fast-paced environment
Availability to work evenings, weekends, and holidays as needed
What We Offer
Competitive base pay
Generous tip program
Performance-based bonus opportunities
Medical benefits for eligible team members
Free employee meal during shifts
Paid training
Flexible scheduling
Career growth and advancement opportunities
Closed on Thanksgiving and Christmas
At Five Guys, many of our leaders started as crew members and advanced through the organization. If you're looking for an opportunity to grow your leadership skills and build a career with a company known for quality, customer service, and operational excellence, we encourage you to apply.
Five Guys Burgers and Fries is one of America’s most successful hamburger concepts -- not just because we have the #1 burger in America according to the Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. We have an open kitchen experience that’s fun with lots of team communication. From the register, to the grill, to morning prep and evening close, our employees form a unified team working in all aspects of the restaurant. We provide competitive pay, plus tips and a unique bonus program that provides the opportunity to earn cash bonuses monthly and quarterly. We have an open kitchen experience that’s fun with lots of team communication.
Salary
$16.00 - $18.50 per hour
Benefits
Tips, Bonus pay, Flexible schedule, Health insurance, Employee discount, Paid training, Referral program
Job Type
Full time, Part time
Schedule
8 hour shift, Weekend availability, Day shift, Night shift, Holidays