Restaurant Service Lead

Job Description

A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly's full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.

• Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM
• Assists with administrative and operational duties as needed
• Documents, investigates, escalates and resolves all employee and guest incidents
• Performs other duties as required or assigned