The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations.
A Physical Requirements section follows, outlining expectations applicable to all positions.
Each responsibility is assigned a weight indicating the percentage of the job it represents. For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%.
Job Function
Guest Service and Dining Operations
Greet guests promptly and courteously upon arrival.
Present menus, answer questions, and make recommendations regarding food and beverage selections.
Accurately take food and beverage orders and enter them into the point-of-sale (POS) system.
Deliver food and beverages to guests in a timely and professional manner.
Monitor guest satisfaction and respond promptly to requests or concerns.
Maintain knowledge of menu offerings, daily specials, and promotions.
Prepare tables for service by setting up linens, silverware, and glassware.
Clear and reset tables to maintain cleanliness and readiness for new guests.
Process guest payments accurately and efficiently.
Collaborate with kitchen and bar staff to ensure timely and accurate service.
Follow all food safety, sanitation, and hygiene standards.
Assist with opening and closing duties for the restaurant.
Maintain cleanliness and organization of dining and service areas.
Follow all hotel and restaurant policies and procedures.
Attend all required meetings and trainings.
Assist with additional food and beverage duties as assigned.
Professionalism and Style Expectations
Personal Effectiveness
Complete tasks accurately, efficiently, and with attention to detail.
Adapt to varying business levels in a fast-paced environment.
Take responsibility for maintaining personal performance standards.
Present a professional appearance and maintain grooming standards.
Work collaboratively with team members and other departments.
Communication
Communicate clearly and professionally with guests, team members, and management.
Actively listen to guest concerns and respond appropriately.
Share relevant service information with appropriate personnel in a timely manner.
Treat co-workers, supervisors, and guests with respect at all times.
Physical Requirements
These are required of every associate:
Ability to stand and walk for extended periods of time.
Ability to lift and carry a minimum of 50 pounds.
Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.
Ability to hear, write, and communicate effectively.
Ability to safely carry trays, dishes, and service items.
Additional duties may be assigned as needed.
Additional Responsibilities Specific to This Position
Must possess a working knowledge of food and beverage service practices.
Must have a basic understanding of applicable health and safety regulations.
Must demonstrate basic mathematical and customer service skills.
High school diploma or equivalent is required; additional education is preferred.
Ability to obtain any required food safety certifications in a timely manner.
CPR certification is preferred; first aid training is a plus.