Smile and welcome every guest to Friendly’s, acknowledge new and returning guests differently. Create an emotional attachment to our restaurant by helping our guests create great memories.
Numbers & Facts
Location
Pasadena, Texas
Description
Server
To provide a memorable dining experience for every guest through personalized service that will bring them back.
ESSENTIAL FUNCTIONS
Smile and welcome every guest to Friendly’s, acknowledge new and returning guests differently.
When drink orders are received at greeting, arrive with them on a tray.
Always recommend an appetizer outside of breakfast.
Enter orders into POS immediately.
Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?
Always recommend dessert by pointing out specific products, use the menu as a visual aid.
Make each guest feel important and special, especially kids!
Look for ways to go above and beyond for your guests and coworkers.
Own the entire dining experience.
Be the final quality control checkpoint, be proud of everything.
Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
Offer a sincere, personal welcome to every guest entering the restaurant.
Smile and make eye contact.
Anticipate the guest’s needs and react before they need to ask.
Create an emotional attachment to our restaurant by helping our guests create great memories.