Are you ready to make your mark in one of the most iconic landmarks of San Francisco? We're seeking an enthusiastic and dynamic Store Manager to lead the launch and management of our new store in the legendary Ghirardelli Square!
Join the Ghirardelli team!
Scope of Responsibilities
The Manager is most directly responsible and accountable for managing our store and upholding the high standards of the company and its reputation. The Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
Store Management
Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience
Restaurant and Retail Operations
Effectively prioritizes daily store activities in conjunction with general manager
Upholds the values of exemplary customer service by modeling behavior and leadership
Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
Responds in a timely manner to all escalated customer service issues
Maintains high standards of cleanliness, food/product safety, and branding requirements
Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
Assists General Manager in establishing store plans that are attainable and growth-oriented
Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel
People Management
Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices
Specific Knowledge & Skills
High school diploma or GED required, Associate or higher degree desirable
2+ years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level
Other Job Requirements
Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
Rare to Occasional Simple Grasping
Rare to Occasional ability to lift and carry up to 50 pounds
Occasional to Constant Sitting
Occasional to Constant Walking
Occasional to Constant Standing
Rare to Occasional twisting of the neck and waist
Rare to Occasional Reaching at or below the Shoulder level
Ability to travel to various locations across the country
Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
Rare to Occasional Squatting/Bending/Stooping/Stretching
Salary range: $62,046 - $70,000 annually
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Qualified applicants will be contacted for an interview.